FEATURED RESOURCE
Complaint Handling by Charities and Not-for-Profits
A guide to complaint handling, providing example policies and procedures.
Author: Volunteering Australia
Advanced Search
Category: Handling Incidents or Complaints (13 results)
A Guide to Work Health and Safety for Volunteer Organisations
A comprehensive guide covering the WHS duties of a volunteer involving organisation. This resource covers specific topics including volunteering from home, emergency service volunteers, and bullying, harassment and discrimination duties.
Author: Safe Work Australia
Complaint Handling by Charities and Not-for-Profits
A guide to complaint handling, providing example policies and procedures.
Author: Volunteering Australia
Conversation Worksheet
A template to help managers of volunteers plan and carry out difficult conversations with volunteers.
Author: Volunteer PlainTalk
Dealing with Conflict
A brief guide on how to manage conflict with volunteers.
Author: Volunteering Victoria
Difficult Conversations with Volunteers
Identifies when it may be necessary to have a difficult conversation, and provides tips on how to effectively have this conversation. This resource is accompanied by a Difficult Conversations Worksheet.
Author: Volunteer PlainTalk
Grievance Procedure
A template for a grievance procedure
Author: Volunteering WA
Guide to Performance Appraisal: Managing Underperformance Guidelines
A guide on how to manage underperformance. Note: This resource supports the Supplementary Guide to Performance Appraisal
Author: VolunteeringACT
Managing Older Workers: What can we learn from managers of older volunteers?
A research report that explores how to involve and manage older volunteers.
Author: School of Management, Edith Cowan University
Managing Underperformance
A guide to performance appraisal and managing underperformance in volunteers.
Author: Volunteering Australia
Managing Volunteers for Retention
A high level guide on best practice volunteer management to support higher retention rates.
Author: Volunteering Victoria
Off-Site Volunteering: Managing volunteers outside of the workplace
A resource identifying how to support off-site volunteers from a risk management perspective.
Author: Volunteering Victoria
Sexual Harassment
Information on sexual harassment claims and volunteers, including information on what sexual harassment is, what policies protect staff and what the legal obligations of an organisation are. Note: some liability information is specific to Victoria.
Author: Volunteering Victoria
Volunteer Risk Assessment
A template for volunteers to complete an organisational risk assessment.
Author: Volunteer Scotland