Volunteering Australia (VA) acknowledges its legal obligations regarding the handling of personal information and will ensure that all such information is held in a secure environment.

Within this environment, Volunteering Australia staff will only have access to personal information on a need-to-know basis. Personal information will be held in the strictest confidence at all times, and redundant information will be destroyed.

This Privacy Policy provides an explanation as to what happens to any personal data that you provide to us, or that VA collect from you.

VA may change this policy from time to time by updating this page, and you should check this page to ensure that you are happy with any changes. This policy is effective from December 2018.

Information VA Collects

VA collects the following information:

  • Unidentified details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data and other communication data.
  • Information that you provide by filling in forms on our website, such as when you sign up to our e-news subscription.
  • Information provided to us when you communicate with us for any reason, such as information received through the Volunteering Australia Shop.

Use of Your Information

The information that VA collects and stores relating to you is primarily used to enable us to provide you with information, updates and news regarding our work or that of the sector. In addition, VA may use the information for the following purposes:

  • To provide you with information requested from us, relating to our work.
  • To notify you about any changes to our website, such as improvements or service/product changes, that may affect your access and our work.

VA does not share personal information with other organisations or individuals outside of VA except in the following limited circumstances:

  • VA has your consent. VA requires opt-in consent for the sharing of any sensitive personal information
  • VA has, in good faith, belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violation thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of VA, its users or the public as required or permitted by law.

Storing Your Personal Data

VA uses industry standard security measures to prevent the loss, misuse and alteration of information under our control.

Data that is provided to us is stored on secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore VA cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where VA have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Access to Information

Should you wish to receive details that VA holds about you please contact us.

Your Consent

By using this site, you consent to the collection and use of information as outlined in the above documentation. If VA decides to change our privacy policy, VA will post those changes on this page so that you are always aware of what information VA collects, how VA uses it, and under what circumstances VA discloses it