FEATURED RESOURCE
Complaint Handling by Charities and Not-for-Profits
A guide to complaint handling, providing example policies and procedures.
Author: Volunteering Australia
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Category: Handling Incidents or Complaints (13 results)
A Guide to Work Health and Safety for Volunteer Organisations
A comprehensive guide covering the WHS duties of a volunteer involving organisation. This resource covers specific topics including volunteering from home, emergency service volunteers, and bullying, harassment and discrimination duties.
Author: Safe Work Australia
Complaint Handling by Charities and Not-for-Profits
A guide to complaint handling, providing example policies and procedures.
Author: Volunteering Australia
Conversation Worksheet
A template to help managers of volunteers plan and carry out difficult conversations with volunteers.
Author: Volunteer PlainTalk
Dealing with Conflict
A brief guide on how to manage conflict with volunteers.
Author: Volunteering Victoria
Difficult Conversations with Volunteers
Identifies when it may be necessary to have a difficult conversation, and provides tips on how to effectively have this conversation. This resource is accompanied by a Difficult Conversations Worksheet.
Author: Volunteer PlainTalk
Grievance Procedure
A template for a grievance procedure
Author: Volunteering WA
Guide to Performance Appraisal: Managing Underperformance Guidelines
A guide on how to manage underperformance. Note: This resource supports the Supplementary Guide to Performance Appraisal
Author: VolunteeringACT
Managing Older Workers: What can we learn from managers of older volunteers?
A research report that explores how to involve and manage older volunteers.
Author: School of Management, Edith Cowan University
Managing Underperformance
A guide to performance appraisal and managing underperformance in volunteers.
Author: Volunteering Australia
Managing Volunteers for Retention
A high level guide on best practice volunteer management to support higher retention rates.
Author: Volunteering Victoria