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Ideas for How to Keep Volunteers Engaged

A webpage providing brief information on how to continue to engage with volunteers, even if a program pauses its functions.

Author: Volunteering Australia

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3Bridges: Volunteer Handbook

An example of a Volunteer Handbook. The Handbook covers key information on what to expect as a volunteer, including induction, training, code of conduct and work, health and safety considerations.

Author: 3Bridges Community

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6 Steps to Volunteer Management Success

This webinar covers key elements of volunteer management, including adapting to changing needs, building inclusive programs, providing structured frameworks and involving volunteers in all aspects of the organisation.

Author: Leep

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A Common Purpose: Formal Volunteering and Cultural Diversity

A guide on how to build an inclusive volunteering role, focusing on overseas volunteers, cultural awareness, communication styles, gender, and religion.

Author: Volunteering WA, Fran Robinson

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Achieving Excellence in Your Volunteer Program: Volunteer program management guidelines

A guide on how to engage with volunteers, particularly through the recruitment process, as well as how to advocate for volunteer involvement to the organisation.

Author: Swan Volunteer Resource Centre, City of Swan

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Competencies for Managers of Volunteers

Identifies the key competencies of Managers of Volunteers. The resource can be used as a self-assessment tool for Managers of Volunteers to identify current skills and areas for improvement.

Author: Volunteering New Zealand

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COVID-19 Actions Guide

A guide to engaging volunteers during a pandemic ensuring their health and safety, including how to leverage volunteer skills whilst protecting their wellbeing.

Author: Volunteering Victoria

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Do My Volunteers Need Training?

A resource with several templates to identify whether a volunteer needs additional training and methods to track progress.

Author: Volunteer Ireland

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Effective Communication

Communication considerations when working with volunteers living with a disability.

Author: Victoria ALIVE, Volunteering Victoria

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Exit Interview Spreadsheet

A template for recording data from a series of exit interviews for recording and evaluating data on exiting volunteers.

Author: Volunteering WA

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Guide to Onboarding: Feedback Questions

A template for feedback questions regarding the onboarding process, from recruitment, to induction, to ongoing engagement. Note: This resource supports the Guide to Onboarding.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring

A comprehensive guide to peer support, coaching and mentoring, providing information, checklists and templates. This guide is applicable to both volunteers and employees. Note: This resource is accompanied by a suite of supporting resources.

Author: VolunteeringACT

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Harnessing Volunteer Motivation: Resource Pack

Identifies the importance of the volunteer lifecycle, including supporting, supervising and recognising volunteers. Aligns findings with the National Standards for Volunteer Involvement. Note: This resource accompanies the Leep: Harnessing Volunteer Motivation Webinar.

Author: Leep

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Harnessing Volunteer Motivation: Webinar

Webinar providing discussion on supporting, supervising and recognising volunteers, providing insight into volunteer motivations, based on the experience of Managers of Volunteers. Note: This resource is accompanied by the Harnessing Volunteer Motivation: Resource Pack.

Author: Leep

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Ideas for How to Keep Volunteers Engaged

A webpage providing brief information on how to continue to engage with volunteers, even if a program pauses its functions.

Author: Volunteering Australia

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Innovative Student Engagement: A Perspective

Information on engaging with students, identifying the key criteria for successful student engagement in volunteering programs.

Author: Volunteering Queensland

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Managing Older Workers: What can we learn from managers of older volunteers?

A research report that explores how to involve and manage older volunteers.

Author: School of Management, Edith Cowan University

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Optimising Health and Wellbeing Benefits from Volunteering: Good Practice for Engaging and Supporting Volunteers

A good practice guide for engaging and supporting volunteers.

Author: Volunteer Scotland, Scottish Volunteering Forum

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Organisational Plan Management of Spontaneous Volunteers – A practical guide for volunteer involving organisations

Assists organisations responsible for the management of Spontaneous Volunteers with establishing an Operational Plan to clearly articulate how Spontaneous Volunteers will be utilised and managed when the need arises.

Author: Volunteering Queensland

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Parks and Wildlife Service: Volunteer Handbook

An example of a Volunteer Handbook. The Handbook covers key information on what to expect as a volunteer, including induction, training, code of conduct and work, health and safety considerations.

Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service

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Parks and Wildlife Service: Volunteer Management Manual

An example of a Volunteer Management Handbook. The Handbook covers key information volunteer management processes including frameworks, recruitment, supervision and administration.

Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service

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Promoting Positive Volunteer and Staff Relations

A brief guide on how to promote positive relationships between volunteers and employees.

Author: Volunteer Scotland

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Responding to a Pandemic: A Guide for Volunteer Involving Organisations

A comprehensive guide on volunteer involvement during a pandemic, reflecting most areas of the National Standards.

Author: Volunteering Australia, Volunteering Queensland

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Sample Agreement: Activation and use of Volunteering Queensland’s EV CREW service

Outlines the agreed roles and responsibilities of Volunteering Queensland and the respective Local Government Authority in the activation and use of Emergency Volunteering – Community Response to Extreme Weather (EV CREW).

Author: Volunteering Queensland

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Sample Memorandum of Understanding

Establishes the principles, outcomes, roles, responsibilities, and relationships between Local Governments and organisations responsible for the management of Spontaneous Volunteers.

Author: Volunteering Queensland

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Sample Position Description: Local Disaster Coordination Centre (LDCC) Volunteer Coordinator

Defines the role and responsibilities of the LDCC Volunteer Coordinator who will have primary responsibility for the coordination of Spontaneous Volunteer operations within the coordinated response.

Author: Volunteering Queensland

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Sample: Volunteer Reception and Registration Centre Plan

Supports organisations in planning for the use of Volunteer Reception and Registration Centres within their Spontaneous Volunteer operations.

Author: Volunteering Queensland

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Supporting Your Volunteers

Information on how to support volunteers.

Author: Volunteer Scotland

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Template: Briefing Sheet Spontaneous Volunteer Operations

Provides an overview on the key points to consider when briefing Spontaneous Volunteers.

Author: Volunteering Queensland

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Template: Registration Form and Agreement for Spontaneous Volunteers

Provides an overview of the key information to collect when a volunteer registers with an organisation and defines the relationship between the organisation and volunteer.

Author: Volunteering Queensland

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Using Mentors, Buddies or Other Support

A guide to involving mentors or buddies to support volunteers living with a disability.

Author: Victoria ALIVE, Volunteering Victoria

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Virtual Volunteering

A guide to involving virtual volunteers, including policies and procedures, risk and intellectual property information and a volunteering from home checklist.

Author: Volunteering Victoria

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Virtual Volunteering and Digital Engagement

Research on how organisations engage digitally with virtual volunteers, providing tips on how to effectively engage remote volunteers.

Author: Volunteering Queensland

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Virtual Volunteering: Best Practices and Future Potentials

A guide to virtual volunteering, what it is and how to effectively engage with online volunteers.

Author: Volunteering Queensland

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VolPoll

An engagement tool designed for volunteers and small to medium groups to evaluate and better understand their volunteering opportunities and threats.

Author: VolPoll

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Volunteer Engagement Response Plan to COVID-19

How to engage with volunteers during a pandemic, including effectively resourcing roles and re-considering how the organisation can better support the community.

Author: Volunteering Victoria, VQ Volunteer Strategies

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Volunteer Management Toolkit

A comprehensive guide on best practice volunteer management, covering all aspects of the volunteer management cycle.

Author: Volunteering Victoria

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Volunteer Support Record

A basic template for having a performance discussion with a volunteer.

Author: Volunteer Scotland

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Volunteers During Disaster and Emergency Events: Fact Sheet

A guide to managing and engaging wtih spontaneous volunteers.

Author: Volunteering WA

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Young People as Volunteers: A Guide to Moving Beyond Traditional Practices

A guide on how to effectively engage with and involve young volunteers.

Author: Volunteering Queensland

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Youth Ready Guide

A guide aimed at helping organisations involve independent young volunteers, from teens through twenties.

Author: Volunteering Victoria

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