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3Bridges: Volunteer Handbook

An example of a Volunteer Handbook. The Handbook covers key information on what to expect as a volunteer, including induction, training, code of conduct and work, health and safety considerations.

Author: 3Bridges Community

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6 Steps to Volunteer Management Success

This webinar covers key elements of volunteer management, including adapting to changing needs, building inclusive programs, providing structured frameworks and involving volunteers in all aspects of the organisation.

Author: Leep

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Achieving Excellence in Your Volunteer Program: Volunteer program management guidelines

A guide on how to engage with volunteers, particularly through the recruitment process, as well as how to advocate for volunteer involvement to the organisation.

Author: Swan Volunteer Resource Centre, City of Swan

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Aged-Friendly Volunteering

A guide on how to involve older volunteers living with a disability.

Author: Victoria ALIVE, Volunteering Victoria

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Building Inclusive Bridges: A Guide to Facilitating Inclusive Referrals

A guide on how to facilitate inclusive volunteering in an organisation. This resource provides practical tools and tips.

Author: VolunteeringACT

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Caring for older people affected by trauma: How do I look after myself?

An information sheet on how workers and carers in aged care can look after their wellbeing when those they care for experience trauma. Part of a suite of grief and trauma support resources for those in and around aged care, funded by the Australian Government.

Author: Phoenix Australia

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Caring for older people: How can trauma affect me?

An information sheet on how workers and carers in aged care can be affected when those they care for experience trauma. Part of a suite of grief and trauma support resources for those in and around aged care, funded by the Australian Government.

Author: Phoenix Australia

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Channeling Enthusiasm into Sustained Action: Fostering the Changemakers Journey

A research report identifying key ways to engage with young people, including their key motivators. This resource also identifies personal narrative tools to empower young people.

Author: Volunteering Queensland

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Coaching, Mentoring and Other Learning Strategies

A brief guide on how to support individuals through coaching, mentoring, conversations and other key learning methods.

Author: Volunteering Queensland, Queensland University of Technology

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Competencies for Managers of Volunteers

Identifies the key competencies of Managers of Volunteers. The resource can be used as a self-assessment tool for Managers of Volunteers to identify current skills and areas for improvement.

Author: Volunteering New Zealand

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Conversation Worksheet

A template to help managers of volunteers plan and carry out difficult conversations with volunteers.

Author: Volunteer PlainTalk

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Dealing with Conflict

A brief guide on how to manage conflict with volunteers.

Author: Volunteering Victoria

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Difficult Conversations with Volunteers

Identifies when it may be necessary to have a difficult conversation, and provides tips on how to effectively have this conversation. This resource is accompanied by a Difficult Conversations Worksheet.

Author: Volunteer PlainTalk

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Disability Action Plan: Template

A template to create a Disability Action Plan Template. Note: This resource is accompanied by the Disability Action Plan resource.

Author: Victoria ALIVE, Volunteering Victoria

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Do My Volunteers Need Training?

A resource with several templates to identify whether a volunteer needs additional training and methods to track progress.

Author: Volunteer Ireland

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Effective Communication

Communication considerations when working with volunteers living with a disability.

Author: Victoria ALIVE, Volunteering Victoria

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Grievance Procedure

A template for a grievance procedure

Author: Volunteering WA

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Guide to Onboarding

A comprehensive guide to onboarding volunteers, covering planning, policies and procedures, induction, training and evaluation. This guide provides information, checklists and templates relevant to both volunteers and employees. Note: This resource is accompanied by a suite of supporting resources.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring

A comprehensive guide to peer support, coaching and mentoring, providing information, checklists and templates. This guide is applicable to both volunteers and employees. Note: This resource is accompanied by a suite of supporting resources.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring: Sample Coaching Feedback Questions

A template for both a student and coach to provide feedback on the coaching process. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring: Sample Coaching Questions

Sample questions to guide the coaching process. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring: Sample Mentoring Feedback Questions

A template for both mentor and mentee feedback questions. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring: Sample Mentoring Objectives and Questions

Sample questions to structure an initial mentoring session. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring: Sample Peer Support Feedback Questions

A template for providing feedback on peer support. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring: Staff Peer Support Coaching Mentoring Policy

A policy template to peer support, coaching and mentoring. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring: Staff Peer Support Coaching Mentoring Procedure

A template for a procedure to outline responsibilities and processes for peer support, coaching and mentoring. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.

Author: VolunteeringACT

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Guide to Performance Appraisal: Managing Underperformance Guidelines

A guide on how to manage underperformance. Note: This resource supports the Supplementary Guide to Performance Appraisal

Author: VolunteeringACT

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Guide to Supervision

A comprehensive guide to supervision, including models of supervision and responsibilities within a supervisory relationship. This resource contains information and templates that are relevant to both volunteers and employees. Note: This resource is accompanied by a suite of supporting resources.

Author: VolunteeringACT

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Guide to Supervision: Communication Protocols

Information on communication protocols, including the principles of effective communication and the benefits of communication protocols.

Author: VolunteeringACT

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Harnessing Volunteer Motivation: Resource Pack

Identifies the importance of the volunteer lifecycle, including supporting, supervising and recognising volunteers. Aligns findings with the National Standards for Volunteer Involvement. Note: This resource accompanies the Leep: Harnessing Volunteer Motivation Webinar.

Author: Leep

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Harnessing Volunteer Motivation: Webinar

Webinar providing discussion on supporting, supervising and recognising volunteers, providing insight into volunteer motivations, based on the experience of Managers of Volunteers. Note: This resource is accompanied by the Harnessing Volunteer Motivation: Resource Pack.

Author: Leep

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Health and Safety Guide

A guide on how to protect volunteers and ensure their health and safety. Note: Some information provided is specific to Victoria.

Author: Volunteering Victoria

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Ideas for How to Keep Volunteers Engaged

A webpage providing brief information on how to continue to engage with volunteers, even if a program pauses its functions.

Author: Volunteering Australia

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Insurance and COVID-19: Guidance for Volunteering Involving Organisations

Information on risk in volunteer involvement during COVID-19. Covering liability over the health of volunteers and discrimination concerns in standing volunteers down.

Author: Volunteering Australia

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Leadership in Volunteering Survey: Key Findings and Improvement Opportunities

Research on volunteer leaders, with the purpose of better understanding how to strengthen and support volunteer leadership.

Author: Ministerial Council for Volunteers, Victoria State Government

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LGBTIQ Volunteers: Inclusive Practice

How to create a safe and inclusive volunteering environment for LGBTIQA+ identifying volunteers.

Author: Volunteering Victoria

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Managing Older Workers: What can we learn from managers of older volunteers?

A research report that explores how to involve and manage older volunteers.

Author: School of Management, Edith Cowan University

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Managing Underperformance

A guide to performance appraisal and managing underperformance in volunteers.

Author: Volunteering Australia

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Managing Volunteers for Retention

A high level guide on best practice volunteer management to support higher retention rates.

Author: Volunteering Victoria

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Managing Volunteers from a CALD Background

A brief guide in how to involve volunteers from a culturally or linguistically diverse background. The resource covers key stages of the volunteer management cycle including recruitment, induction and training.

Author: Volunteering Victoria

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Money, Volunteers and Disability

A resource identifying the broader economic context for people living with a disability and the impact this may have to the volunteering context.

Author: Victoria ALIVE, Volunteering Victoria

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Off-Site Volunteering: Managing volunteers outside of the workplace

A resource identifying how to support off-site volunteers from a risk management perspective.

Author: Volunteering Victoria

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Promoting Positive Volunteer and Staff Relations

A brief guide on how to promote positive relationships between volunteers and employees.

Author: Volunteer Scotland

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Returning Volunteer Programs and Volunteers during COVID-19

A guide to effectively engaging and re-engaging volunteers during a pandemic from recruitment to safeguarding their wellbeing. Note: Some information is specific to the Western Australian context.

Author: Volunteering WA

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School Leavers and Volunteering

A guide to involving school leavers who are living with a disability.

Author: Victoria ALIVE, Volunteering Victoria

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Sexual Harassment

Information on sexual harassment claims and volunteers, including information on what sexual harassment is, what policies protect staff and what the legal obligations of an organisation are. Note: some liability information is specific to Victoria.

Author: Volunteering Victoria

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Supplementary Guide to Performance Appraisal

A comprehensive guide to performance appraisal, including supporting templates. This guide is applicable to both employees and volunteers. Note: This resource is accompanied by a suite of supporting resources.

Author: VolunteeringACT

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Supplementary Guide to Probation

A comprehensive guide to probation, including supporting templates. This guide is applicable to both employees and volunteers. Note: This resource is accompanied by a suite of supporting resources.

Author: VolunteeringACT

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Supplementary Guide to Probation: Employee Probation Policy

A template for a Probation Policy. This resource can be used as a WHS tool, providing volunteers with opportunity to provide feedback. Probation is not mandatory for volunteers. Note: This resource supports the Supplementary Guide to Probation.

Author: VolunteeringACT

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Supplementary Guide to Probation: Employee Probation Procedure

A template for Probation Procedure. This resource can be used as WHS tool, providing volunteers with opportunity to provide feedback. Probation is not mandatory for volunteers. Note: This resource supports the Supplementary Guide to Probation.

Author: VolunteeringACT

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Supporting Your Volunteers

Information on how to support volunteers.

Author: Volunteer Scotland

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Team Performance Indicator

An example of a team performance indicator self-assessment tool.

Author: Volunteering New Zealand

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Template: Debriefing Spontaneous Volunteer Operations

Provides an overview on the key points to consider when debriefing Spontaneous Volunteers.

Author: Volunteering Queensland

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Template: Spontaneous Volunteer Task Management Plan

Supports organisations in capturing information associated with volunteer tasks including task description, risk assessment, screening, induction, briefing, support, debriefing, recognition, and supervision strategies.

Author: Volunteering Queensland

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Tips for Providing Performance Feedback to Volunteers

A guide on how to provide performance feedback to volunteers.

Author: Volunteering WA

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Trauma, loss and grief in older people: What do I need to do?

An information sheet on how workers and carers in aged care can support older people suffering with trauma, loss or grief. Part of a suite of grief and trauma support resources for those in and around aged care, funded by the Australian Government.

Author: Phoenix Australia

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Trauma, loss and grief in older people: What do I need to know?

An information sheet for workers and carers in aged care who support older people who are experiencing trauma, grief and loss. Part of a suite of grief and trauma support resources for those in and around aged care, funded by the Australian Government.

Author: Phoenix Australia

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Using Mentors, Buddies or Other Support

A guide to involving mentors or buddies to support volunteers living with a disability.

Author: Victoria ALIVE, Volunteering Victoria

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Volunteer Handbook

An example of a Volunteer Handbook. Note: This resource is currently under review. Information may no longer be correct.

Author: City of Gosnells

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Volunteer Induction Checklist

A template for a Volunteer Induction Checklist.

Author: Volunteer Ireland

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Volunteer Management Toolkit

A comprehensive guide on best practice volunteer management, covering all aspects of the volunteer management cycle.

Author: Volunteering Victoria

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Volunteer Performance Review

A template for completing and recording details of a volunteer performance review.

Author: Volunteering WA

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Volunteer Performance Review: Detailed

A detailed template for completing and recording details of a volunteer performance review.

Author: Volunteering WA

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Volunteer Performance Review: Sample

An example of a completed Performance Review Template.

Author: Volunteering WA

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Volunteer Support Record

A basic template for having a performance discussion with a volunteer.

Author: Volunteer Scotland

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Volunteering and Employment

Understanding the motivations of volunteers and supporting volunteers in a pathway to employment.

Author: Victoria ALIVE, Volunteering Victoria

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