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Supporting Your Volunteers
Information on how to support volunteers.
Author: Volunteer Scotland
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Category: Volunteer Support (67 results)
3Bridges: Volunteer Handbook
An example of a Volunteer Handbook. The Handbook covers key information on what to expect as a volunteer, including induction, training, code of conduct and work, health and safety considerations.
Author: 3Bridges Community
6 Steps to Volunteer Management Success
This webinar covers key elements of volunteer management, including adapting to changing needs, building inclusive programs, providing structured frameworks and involving volunteers in all aspects of the organisation.
Author: Leep
Achieving Excellence in Your Volunteer Program: Volunteer program management guidelines
A guide on how to engage with volunteers, particularly through the recruitment process, as well as how to advocate for volunteer involvement to the organisation.
Author: Swan Volunteer Resource Centre, City of Swan
Aged-Friendly Volunteering
A guide on how to involve older volunteers living with a disability.
Author: Victoria ALIVE, Volunteering Victoria
Building Inclusive Bridges: A Guide to Facilitating Inclusive Referrals
A guide on how to facilitate inclusive volunteering in an organisation. This resource provides practical tools and tips.
Author: VolunteeringACT
Caring for older people affected by trauma: How do I look after myself?
An information sheet on how workers and carers in aged care can look after their wellbeing when those they care for experience trauma. Part of a suite of grief and trauma support resources for those in and around aged care, funded by the Australian Government.
Author: Phoenix Australia
Caring for older people: How can trauma affect me?
An information sheet on how workers and carers in aged care can be affected when those they care for experience trauma. Part of a suite of grief and trauma support resources for those in and around aged care, funded by the Australian Government.
Author: Phoenix Australia
Channeling Enthusiasm into Sustained Action: Fostering the Changemakers Journey
A research report identifying key ways to engage with young people, including their key motivators. This resource also identifies personal narrative tools to empower young people.
Author: Volunteering Queensland
Coaching, Mentoring and Other Learning Strategies
A brief guide on how to support individuals through coaching, mentoring, conversations and other key learning methods.
Author: Volunteering Queensland, Queensland University of Technology
Competencies for Managers of Volunteers
Identifies the key competencies of Managers of Volunteers. The resource can be used as a self-assessment tool for Managers of Volunteers to identify current skills and areas for improvement.
Author: Volunteering New Zealand
Conversation Worksheet
A template to help managers of volunteers plan and carry out difficult conversations with volunteers.
Author: Volunteer PlainTalk
Dealing with Conflict
A brief guide on how to manage conflict with volunteers.
Author: Volunteering Victoria
Difficult Conversations with Volunteers
Identifies when it may be necessary to have a difficult conversation, and provides tips on how to effectively have this conversation. This resource is accompanied by a Difficult Conversations Worksheet.
Author: Volunteer PlainTalk
Disability Action Plan: Template
A template to create a Disability Action Plan Template. Note: This resource is accompanied by the Disability Action Plan resource.
Author: Victoria ALIVE, Volunteering Victoria
Do My Volunteers Need Training?
A resource with several templates to identify whether a volunteer needs additional training and methods to track progress.
Author: Volunteer Ireland
Effective Communication
Communication considerations when working with volunteers living with a disability.
Author: Victoria ALIVE, Volunteering Victoria
Grievance Procedure
A template for a grievance procedure
Author: Volunteering WA
Guide to Onboarding
A comprehensive guide to onboarding volunteers, covering planning, policies and procedures, induction, training and evaluation. This guide provides information, checklists and templates relevant to both volunteers and employees. Note: This resource is accompanied by a suite of supporting resources.
Author: VolunteeringACT
Guide to Peer Support, Coaching and Mentoring
A comprehensive guide to peer support, coaching and mentoring, providing information, checklists and templates. This guide is applicable to both volunteers and employees. Note: This resource is accompanied by a suite of supporting resources.
Author: VolunteeringACT
Guide to Peer Support, Coaching and Mentoring: Sample Coaching Feedback Questions
A template for both a student and coach to provide feedback on the coaching process. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.
Author: VolunteeringACT
Guide to Peer Support, Coaching and Mentoring: Sample Coaching Questions
Sample questions to guide the coaching process. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.
Author: VolunteeringACT
Guide to Peer Support, Coaching and Mentoring: Sample Mentoring Feedback Questions
A template for both mentor and mentee feedback questions. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.
Author: VolunteeringACT
Guide to Peer Support, Coaching and Mentoring: Sample Mentoring Objectives and Questions
Sample questions to structure an initial mentoring session. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.
Author: VolunteeringACT
Guide to Peer Support, Coaching and Mentoring: Sample Peer Support Feedback Questions
A template for providing feedback on peer support. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.
Author: VolunteeringACT
Guide to Peer Support, Coaching and Mentoring: Staff Peer Support Coaching Mentoring Policy
A policy template to peer support, coaching and mentoring. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.
Author: VolunteeringACT
Guide to Peer Support, Coaching and Mentoring: Staff Peer Support Coaching Mentoring Procedure
A template for a procedure to outline responsibilities and processes for peer support, coaching and mentoring. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.
Author: VolunteeringACT
Guide to Performance Appraisal: Managing Underperformance Guidelines
A guide on how to manage underperformance. Note: This resource supports the Supplementary Guide to Performance Appraisal
Author: VolunteeringACT
Guide to Supervision
A comprehensive guide to supervision, including models of supervision and responsibilities within a supervisory relationship. This resource contains information and templates that are relevant to both volunteers and employees. Note: This resource is accompanied by a suite of supporting resources.
Author: VolunteeringACT
Guide to Supervision: Communication Protocols
Information on communication protocols, including the principles of effective communication and the benefits of communication protocols.
Author: VolunteeringACT
Harnessing Volunteer Motivation: Resource Pack
Identifies the importance of the volunteer lifecycle, including supporting, supervising and recognising volunteers. Aligns findings with the National Standards for Volunteer Involvement. Note: This resource accompanies the Leep: Harnessing Volunteer Motivation Webinar.
Author: Leep
Harnessing Volunteer Motivation: Webinar
Webinar providing discussion on supporting, supervising and recognising volunteers, providing insight into volunteer motivations, based on the experience of Managers of Volunteers. Note: This resource is accompanied by the Harnessing Volunteer Motivation: Resource Pack.
Author: Leep
Health and Safety Guide
A guide on how to protect volunteers and ensure their health and safety. Note: Some information provided is specific to Victoria.
Author: Volunteering Victoria
Ideas for How to Keep Volunteers Engaged
A webpage providing brief information on how to continue to engage with volunteers, even if a program pauses its functions.
Author: Volunteering Australia
Insurance and COVID-19: Guidance for Volunteering Involving Organisations
Information on risk in volunteer involvement during COVID-19. Covering liability over the health of volunteers and discrimination concerns in standing volunteers down.
Author: Volunteering Australia
Leadership in Volunteering Survey: Key Findings and Improvement Opportunities
Research on volunteer leaders, with the purpose of better understanding how to strengthen and support volunteer leadership.
Author: Ministerial Council for Volunteers, Victoria State Government
LGBTIQ Volunteers: Inclusive Practice
How to create a safe and inclusive volunteering environment for LGBTIQA+ identifying volunteers.
Author: Volunteering Victoria
Managing Older Workers: What can we learn from managers of older volunteers?
A research report that explores how to involve and manage older volunteers.
Author: School of Management, Edith Cowan University
Managing Underperformance
A guide to performance appraisal and managing underperformance in volunteers.
Author: Volunteering Australia
Managing Volunteers for Retention
A high level guide on best practice volunteer management to support higher retention rates.
Author: Volunteering Victoria
Managing Volunteers from a CALD Background
A brief guide in how to involve volunteers from a culturally or linguistically diverse background. The resource covers key stages of the volunteer management cycle including recruitment, induction and training.
Author: Volunteering Victoria
Money, Volunteers and Disability
A resource identifying the broader economic context for people living with a disability and the impact this may have to the volunteering context.
Author: Victoria ALIVE, Volunteering Victoria
Off-Site Volunteering: Managing volunteers outside of the workplace
A resource identifying how to support off-site volunteers from a risk management perspective.
Author: Volunteering Victoria
Promoting Positive Volunteer and Staff Relations
A brief guide on how to promote positive relationships between volunteers and employees.
Author: Volunteer Scotland
Returning Volunteer Programs and Volunteers during COVID-19
A guide to effectively engaging and re-engaging volunteers during a pandemic from recruitment to safeguarding their wellbeing. Note: Some information is specific to the Western Australian context.
Author: Volunteering WA
School Leavers and Volunteering
A guide to involving school leavers who are living with a disability.
Author: Victoria ALIVE, Volunteering Victoria
Sexual Harassment
Information on sexual harassment claims and volunteers, including information on what sexual harassment is, what policies protect staff and what the legal obligations of an organisation are. Note: some liability information is specific to Victoria.
Author: Volunteering Victoria
Supplementary Guide to Performance Appraisal
A comprehensive guide to performance appraisal, including supporting templates. This guide is applicable to both employees and volunteers. Note: This resource is accompanied by a suite of supporting resources.
Author: VolunteeringACT
Supplementary Guide to Probation
A comprehensive guide to probation, including supporting templates. This guide is applicable to both employees and volunteers. Note: This resource is accompanied by a suite of supporting resources.
Author: VolunteeringACT
Supplementary Guide to Probation: Employee Probation Policy
A template for a Probation Policy. This resource can be used as a WHS tool, providing volunteers with opportunity to provide feedback. Probation is not mandatory for volunteers. Note: This resource supports the Supplementary Guide to Probation.
Author: VolunteeringACT
Supplementary Guide to Probation: Employee Probation Procedure
A template for Probation Procedure. This resource can be used as WHS tool, providing volunteers with opportunity to provide feedback. Probation is not mandatory for volunteers. Note: This resource supports the Supplementary Guide to Probation.
Author: VolunteeringACT
Supporting Your Volunteers
Information on how to support volunteers.
Author: Volunteer Scotland
Team Performance Indicator
An example of a team performance indicator self-assessment tool.
Author: Volunteering New Zealand
Template: Debriefing Spontaneous Volunteer Operations
Provides an overview on the key points to consider when debriefing Spontaneous Volunteers.
Author: Volunteering Queensland
Template: Spontaneous Volunteer Task Management Plan
Supports organisations in capturing information associated with volunteer tasks including task description, risk assessment, screening, induction, briefing, support, debriefing, recognition, and supervision strategies.
Author: Volunteering Queensland
Tips for Providing Performance Feedback to Volunteers
A guide on how to provide performance feedback to volunteers.
Author: Volunteering WA
Trauma, loss and grief in older people: What do I need to do?
An information sheet on how workers and carers in aged care can support older people suffering with trauma, loss or grief. Part of a suite of grief and trauma support resources for those in and around aged care, funded by the Australian Government.
Author: Phoenix Australia
Trauma, loss and grief in older people: What do I need to know?
An information sheet for workers and carers in aged care who support older people who are experiencing trauma, grief and loss. Part of a suite of grief and trauma support resources for those in and around aged care, funded by the Australian Government.
Author: Phoenix Australia
Using Mentors, Buddies or Other Support
A guide to involving mentors or buddies to support volunteers living with a disability.
Author: Victoria ALIVE, Volunteering Victoria
Volunteer Handbook
An example of a Volunteer Handbook. Note: This resource is currently under review. Information may no longer be correct.
Author: City of Gosnells
Volunteer Induction Checklist
A template for a Volunteer Induction Checklist.
Author: Volunteer Ireland
Volunteer Management Toolkit
A comprehensive guide on best practice volunteer management, covering all aspects of the volunteer management cycle.
Author: Volunteering Victoria
Volunteer Performance Review
A template for completing and recording details of a volunteer performance review.
Author: Volunteering WA
Volunteer Performance Review: Detailed
A detailed template for completing and recording details of a volunteer performance review.
Author: Volunteering WA
Volunteer Performance Review: Sample
An example of a completed Performance Review Template.
Author: Volunteering WA
Volunteer Support Record
A basic template for having a performance discussion with a volunteer.
Author: Volunteer Scotland
Volunteerability
A website that contains resources, templates and tools for Volunteer managers and volunteers. The website is aimed at increasing inclusion for people with disability.
Author: Orana, Southern Volunteering SA & Northern Volunteering SA
Volunteering and Employment
Understanding the motivations of volunteers and supporting volunteers in a pathway to employment.
Author: Victoria ALIVE, Volunteering Victoria