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The governing body and senior employees lead and promote a positive culture towards volunteering and implement effective management systems to support volunteer involvement.
An example of a Volunteer Handbook. The Handbook covers key information on what to expect as a volunteer, including induction, training, code of conduct and work, health and safety considerations.
Author: 3Bridges Community
Provides checklists for use by Local Government and other organisations managing Spontaneous Volunteers to ensure they can effectively harness the energy of Spontaneous Volunteers in the preparation, response, and recovery phases of an emergency.
Author: Volunteering Queensland
A guide and template on how to set up a Volunteer Policy.
Author: Volunteer Ireland
A comprehensive guide covering the WHS duties of a volunteer involving organisation. This resource covers specific topics including volunteering from home, emergency service volunteers, and bullying, harassment and discrimination duties.
Author: Safe Work Australia
A flyer for the AON Insurance Puzzle Solver, which identifies key considerations when thinking about appropriate insurance cover.
Author: Aon
A guide on how to involve older volunteers living with a disability.
Author: Victoria ALIVE, Volunteering Victoria
Information on screening new volunteers, including information on how to develop a screening policy.
Author: Volunteering WA
A guide on how to manage both trained and spontaneous volunteers in emergencies. This guide includes templates and checklists.
Author: VolunteeringACT
A workbook to help organisations review their volunteering programs in line with best practice frameworks.
Author: Volunteering New Zealand
Provides a checklist for organisations managing Spontaneous Volunteers to ensure they can effectively harness the energy of Spontaneous Volunteers in the preparation, response, and recovery phases of an emergency.
Author: Volunteering Queensland
Provides a checklist for Local Government to guide them through their responsibilities regarding Spontaneous Volunteers in the preparation, response, and recovery phases of an emergency to ensure Spontaneous Volunteers can be effectively deployed in their local area.
Author: Volunteering Queensland
A detailed guide on planning for the involvement of spontaneous volunteers, covering national policies and principles as well as providing information on strategies for supporting and coordinating spontaneous volunteers.
Author: Australian Institute for Disaster Resilience
A guide to complaint handling, providing example policies and procedures.
Author: Volunteering Australia
An example of a corporate level policy statement that supports the involvement of volunteers.
Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service
A webpage providing using information on starting a corporate volunteering program.
Author: Volunteering Australia
Advice for organisations on how to safeguard volunteer health and wellbeing during a pandemic.
Author: Volunteering WA
A guide to business continuity planning during a pandemic looking at the implications for volunteer involvement as well as operations, communication, finances and social impact.
Author: Volunteering Victoria, Volunteering Queensland, Volunteering Tasmania
Information on how to create an inclusive volunteering environment, including information on how to complete an inclusion review.
Author: Volunteer Scotland
An example of a daily sign on register for volunteer groups and one off events, including a health and safety induction checklist.
Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service
A fact sheet to support the 'Debunking Skilled Volunteering Webinar'.
Author: Leep
This webinar explores skilled and corporate volunteering, identifying platforms that VIOs can engage with to recruit skilled volunteers and providing space to consider the value they might add to a volunteer program.
Author: Leep
Provides high level information on how to develop a volunteering policy.
Author: Volunteer Scotland
A guide on how to develop a Disability Action Plan. This resource is accompanied by Disability Action Plan Templates.
Author: Victoria ALIVE, Volunteering Victoria
A template to create a Disability Action Plan Template. Note: This resource is accompanied by the Disability Action Plan resource.
Author: Victoria ALIVE, Volunteering Victoria
Communication considerations when working with volunteers living with a disability.
Author: Victoria ALIVE, Volunteering Victoria
Tips on commonly made mistakes when organising a fundraising event.
Author: Aon
A brief guide on key considerations when involving younger volunteers.
Author: Volunteering Queensland
An policy template for protecting volunteer and employee health and safety during a pandemic.
Author: Volunteering Victoria, Institute of Community Directors Australia
A resource providing high level information on public liability insurance, as well as an event risk management checklist.
Author: Aon
An example of an inclusion statement at an organisational level.
Author: Victoria ALIVE, Volunteering Victoria
A comprehensive guide to onboarding volunteers, covering planning, policies and procedures, induction, training and evaluation. This guide provides information, checklists and templates relevant to both volunteers and employees. Note: This resource is accompanied by a suite of supporting resources.
Author: VolunteeringACT
A template Volunteer Assignment Agreement. This resource is a part of the Guide to Onboarding.
Author: VolunteeringACT
A comprehensive guide to peer support, coaching and mentoring, providing information, checklists and templates. This guide is applicable to both volunteers and employees. Note: This resource is accompanied by a suite of supporting resources.
Author: VolunteeringACT
A policy template to peer support, coaching and mentoring. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.
Author: VolunteeringACT
A template for a procedure to outline responsibilities and processes for peer support, coaching and mentoring. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.
Author: VolunteeringACT
Information on risk in volunteer involvement during COVID-19. Covering liability over the health of volunteers and discrimination concerns in standing volunteers down.
Author: Volunteering Australia
A flyer for the AON Insurance Puzzle Solver, which identifies key considerations when thinking about appropriate insurance cover.
Author: Aon
A checklist to ensure your organisation is accessible to volunteers living with a disability.
Author: Victoria ALIVE, Volunteering Victoria
Supporting volunteer involvement in a pandemic. Topics covered include risk management; work, health and safety; insurance; and an organisational self-assessment.
Author: VolunteeringACT
Guides Local Government in developing their Spontaneous Volunteer Management Sub Plan and outlines key considerations and example text.
Author: Volunteering Queensland
A white paper covering different strategies for recruitment and management of volunteers for large scale events
Author: Rosterfy
This resource identifies who may be responsible for spontaneous volunteers, including how to set up a response team and risk management considerations. Note: Some information is specific to the Queensland context. This resource is also accompanied by the Making it Happen: Toolkit, which provides useful tools for volunteer management of spontaneous volunteers.
Author: Volunteering Queensland
Toolkit to accompany the Making it Happen resource, which includes sample forms, surveys and checklists of key considerations in the management of spontaneous volunteers.
Author: Volunteering Queensland
A high level guide on best practice volunteer management to support higher retention rates.
Author: Volunteering Victoria
A brief guide in how to involve volunteers from a culturally or linguistically diverse background. The resource covers key stages of the volunteer management cycle including recruitment, induction and training.
Author: Volunteering Victoria
A comprehensive guide to the legal obligations an organisation has for its volunteers. This six part guide includes: 1. Introduction and overview 2. Volunteer, employee or independent contractor? 3. Recruiting, inducting, managing and ending the volunteer relationship 4. Volunteer safety with annexures 5. Workplace behaviour 6. Other legal issues relevant to volunteers
Author: Not-for-Profit Law, Justice Connect
Assists organisations responsible for the management of Spontaneous Volunteers with establishing an Operational Plan to clearly articulate how Spontaneous Volunteers will be utilised and managed when the need arises.
Author: Volunteering Queensland
An example of a Volunteer Management Handbook. The Handbook covers key information volunteer management processes including frameworks, recruitment, supervision and administration.
Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service
A brief guide on completing reference checks during the selection and screening process.
Author: Volunteer Ireland
A comprehensive guide on volunteer involvement during a pandemic, reflecting most areas of the National Standards.
Author: Volunteering Australia, Volunteering Queensland
A guide to effectively engaging and re-engaging volunteers during a pandemic from recruitment to safeguarding their wellbeing. Note: Some information is specific to the Western Australian context.
Author: Volunteering WA
A template for a Job Hazard Analysis.
Author: Volunteering WA
A toolkit on identifying and managing risks in your volunteer involving organisation.
Author: Volunteering Australia
Outlines the agreed roles and responsibilities of Volunteering Queensland and the respective Local Government Authority in the activation and use of Emergency Volunteering – Community Response to Extreme Weather (EV CREW).
Author: Volunteering Queensland
An example of a volunteer exit interview.
Author: Volunteer Ireland
Establishes the principles, outcomes, roles, responsibilities, and relationships between Local Governments and organisations responsible for the management of Spontaneous Volunteers.
Author: Volunteering Queensland
A template for completing reference checks.
Author: Volunteer Ireland
Supports organisations in planning for the use of Volunteer Reception and Registration Centres within their Spontaneous Volunteer operations.
Author: Volunteering Queensland
A resource on how to conduct screening in the volunteer recruitment process.
Author: Volunteering Australia
A high level overview of insurance considerations when involving virtual volunteers.
Author: Aon
A comprehensive guide to probation, including supporting templates. This guide is applicable to both employees and volunteers. Note: This resource is accompanied by a suite of supporting resources.
Author: VolunteeringACT
A template for a Probation Policy. This resource can be used as a WHS tool, providing volunteers with opportunity to provide feedback. Probation is not mandatory for volunteers. Note: This resource supports the Supplementary Guide to Probation.
Author: VolunteeringACT
A template for Probation Procedure. This resource can be used as WHS tool, providing volunteers with opportunity to provide feedback. Probation is not mandatory for volunteers. Note: This resource supports the Supplementary Guide to Probation.
Author: VolunteeringACT
A template to create a position description. Note: This resource supports the Supplementary Guide to Probation
Author: VolunteeringACT
Provides an overview on the key points to consider when briefing Spontaneous Volunteers.
Author: Volunteering Queensland
Assists Local Government in identifying the best model for the management of Spontaneous Volunteers in the local government area. Includes information on who manages liability and insurance based on the model selected.
Author: Volunteering Queensland
Supports organisations in capturing information associated with volunteer tasks including task description, risk assessment, screening, induction, briefing, support, debriefing, recognition, and supervision strategies.
Author: Volunteering Queensland
This comprehensive handbook provides information on screening as part of the volunteer management cycle, identifying ten steps to screening. Please note that some information will be specific to the Canadian context.
Author: Volunteer Canada
A template for a Volunteer Agreement.
Author: Volunteer Ireland
Information on what a Volunteer Agreement is and what needs to be considered when developing an Agreement.
Author: Volunteer Scotland
A basic excel template for record keeping of volunteer details.
Author: Volunteering WA
A template for undertaking a volunteer exit interview.
Author: Volunteer Scotland
A template for a Volunteer Induction Checklist.
Author: Volunteer Ireland
An example of a Health and Safety Induction Handbook for volunteers.
Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service
A resource guiding organisations on how to perform a health check of their volunteer involvement and volunteer management practices. This resource can be used as a template. Note: Item 2.08 is not relevant to Australian volunteering programs.
Author: Volunteer Ireland
A comprehensive guide on best practice volunteer management, covering all aspects of the volunteer management cycle.
Author: Volunteering Victoria
A template for record keeping a volunteer's involvement.
Author: Volunteer Scotland
A template for a volunteer recruitment checklist. Note: this checklist is most relevant to sporting clubs and groups.
Author: Volunteering WA
An example of a Volunteer Registration Form and Health and Safety Induction Checklist.
Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service
A template for volunteers to complete an organisational risk assessment.
Author: Volunteer Scotland
A guide on how to create a volunteer role description.
Author: Volunteer Scotland
A template for a volunteer role risk assessment.
Author: Volunteer Edinburgh, Volunteer Wiki
A basic template for recording volunteer shifts,
Author: Volunteering WA
A brief guide on the ten steps of volunteer screening.
Author: Volunteer Canada
A template checklist for screening new volunteers. Note: Some screening information is specific to WA.
Author: Volunteering WA
A basic template for having a performance discussion with a volunteer.
Author: Volunteer Scotland
A comprehensive resource on workplace health and safety that covers volunteer role descriptions, risk management procedures, policies and procedures and volunteer training. Note: Some information is specific to South Australia.
Author: City of Salisbury
A website that contains resources, templates and tools for Volunteer managers and volunteers. The website is aimed at increasing inclusion for people with disability.
Author: Orana, Southern Volunteering SA & Northern Volunteering SA
Example of a volutneering policy.
Author: Volunteer Edinburgh, VolunteerWiki
A guide to managing and engaging wtih spontaneous volunteers.
Author: Volunteering WA
A brief guide on key considerations when involving older volunteers.
Author: Volunteering Queensland
A resource on the importance of policies and procedures and what policies and procedures an organisation may require.
Author: Volunteering Australia
A brief guide to the key types of scams that charities and not for profit organisation's may be susceptible to.
Author: Aon
Volunteering Resource Hub is an initiative of Volunteering Australia, funded by the Australian Government Department of Social Services.