National Standard: Quality Management & Continuous Improvement (77 results)
Effective volunteer involvement results from a system of good practice, review and continuous improvement.
6 Steps to Volunteer Management Success
This webinar covers key elements of volunteer management, including adapting to changing needs, building inclusive programs, providing structured frameworks and involving volunteers in all aspects of the organisation.
A Checklist for Local Governments and Organisations Managing Spontaneous Volunteers in Queensland
Provides checklists for use by Local Government and other organisations managing Spontaneous Volunteers to ensure they can effectively harness the energy of Spontaneous Volunteers in the preparation, response, and recovery phases of an emergency.
Checklist to Effectively Manage Spontaneous Volunteers
Provides a checklist for Local Government to guide them through their responsibilities regarding Spontaneous Volunteers in the preparation, response, and recovery phases of an emergency to ensure Spontaneous Volunteers can be effectively deployed in their local area.
Communities Responding to Disasters: Planning for Spontaneous Volunteers
A detailed guide on planning for the involvement of spontaneous volunteers, covering national policies and principles as well as providing information on strategies for supporting and coordinating spontaneous volunteers.
Author: Australian Institute for Disaster Resilience
Guide to Onboarding: Inclusion and Diversity Questionnaire
A template questionnaire to support the inclusive involvement of volunteers. This template covers both identifying the needs of volunteers and receiving feedback on the onboarding process. Note: This resource supports the Guide to Onboarding.
A comprehensive guide to peer support, coaching and mentoring, providing information, checklists and templates. This guide is applicable to both volunteers and employees. Note: This resource is accompanied by a suite of supporting resources.
Guide to Performance Appraisal - Difficult Conversation Resource
A resource providing guidance on how to have difficult conversations. This resource is applicable to both volunteers and employees. Note: This resource supports the Supplementary Guide to Performance Appraisal.
A comprehensive guide to supervision, including models of supervision and responsibilities within a supervisory relationship. This resource contains information and templates that are relevant to both volunteers and employees. Note: This resource is accompanied by a suite of supporting resources.
Identifies the importance of the volunteer lifecycle, including supporting, supervising and recognising volunteers. Aligns findings with the National Standards for Volunteer Involvement. Note: This resource accompanies the Leep: Harnessing Volunteer Motivation Webinar.
A brief guide in how to involve volunteers from a culturally or linguistically diverse background. The resource covers key stages of the volunteer management cycle including recruitment, induction and training.
A comprehensive guide to the legal obligations an organisation has for its volunteers. This six part guide includes: 1. Introduction and overview 2. Volunteer, employee or independent contractor 3. Volunteer safety with annexures 4. Workplace behaviours 5. Recruiting, inducting, managing and ending the volunteer relationship 6. Organisational issues
Organisational Plan Management of Spontaneous Volunteers – A practical guide for volunteer involving organisations
Assists organisations responsible for the management of Spontaneous Volunteers with establishing an Operational Plan to clearly articulate how Spontaneous Volunteers will be utilised and managed when the need arises.
Sample Agreement: Activation and use of Volunteering Queensland’s EV CREW service
Outlines the agreed roles and responsibilities of Volunteering Queensland and the respective Local Government Authority in the activation and use of Emergency Volunteering – Community Response to Extreme Weather (EV CREW).
A comprehensive guide to performance appraisal, including supporting templates. This guide is applicable to both employees and volunteers. Note: This resource is accompanied by a suite of supporting resources.
Supplementary Guide to Probation: Employee Probation Policy
A template for a Probation Policy. This resource can be used as a WHS tool, providing volunteers with opportunity to provide feedback. Probation is not mandatory for volunteers. Note: This resource supports the Supplementary Guide to Probation.
Supplementary Guide to Probation: Employee Probation Procedure
A template for Probation Procedure. This resource can be used as WHS tool, providing volunteers with opportunity to provide feedback. Probation is not mandatory for volunteers. Note: This resource supports the Supplementary Guide to Probation.
Supplementary Guide to Probation: Probation Feedback Questions
Template for a supervisor's evaluation of a probationary employee. Can be adapted to receive feedback from volunteers during onboarding process. Note: This resource supports the Supplementary Guide to Probation.
Template: Determining the Best Model for the Management of Spontaneous Volunteers in your Local Government Area
Assists Local Government in identifying the best model for the management of Spontaneous Volunteers in the local government area. Includes information on who manages liability and insurance based on the model selected.
A resource guiding organisations on how to perform a health check of their volunteer involvement and volunteer management practices. This resource can be used as a template. Note: Item 2.08 is not relevant to Australian volunteering programs.
Volunteer Workforce Health and Safety Training Framework: A guide for South Australian Local Government
A comprehensive resource on workplace health and safety that covers volunteer role descriptions, risk management procedures, policies and procedures and volunteer training. Note: Some information is specific to South Australia.