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Effective volunteer involvement results from a system of good practice, review and continuous improvement.
This webinar covers key elements of volunteer management, including adapting to changing needs, building inclusive programs, providing structured frameworks and involving volunteers in all aspects of the organisation.
Author: Leep
Provides checklists for use by Local Government and other organisations managing Spontaneous Volunteers to ensure they can effectively harness the energy of Spontaneous Volunteers in the preparation, response, and recovery phases of an emergency.
Author: Volunteering Queensland
A guide and template on how to set up a Volunteer Policy.
Author: Volunteer Ireland
A guide on how to involve older volunteers living with a disability.
Author: Victoria ALIVE, Volunteering Victoria
A guide on how to manage both trained and spontaneous volunteers in emergencies. This guide includes templates and checklists.
Author: VolunteeringACT
Provides a checklist for Local Government to guide them through their responsibilities regarding Spontaneous Volunteers in the preparation, response, and recovery phases of an emergency to ensure Spontaneous Volunteers can be effectively deployed in their local area.
Author: Volunteering Queensland
A detailed guide on planning for the involvement of spontaneous volunteers, covering national policies and principles as well as providing information on strategies for supporting and coordinating spontaneous volunteers.
Author: Australian Institute for Disaster Resilience
A guide to complaint handling, providing example policies and procedures.
Author: Volunteering Australia
A list of tips on how to involve and support volunteers living with a disability.
Author: Volunteer Scotland, Glasgow Disability Alliance
A guide identifying the key privacy considerations your organisation should review when involving volunteers, as well as the volunteer and organisation's rights around Intellectual Property.
Author: Volunteering Victoria
An example of a corporate level policy statement that supports the involvement of volunteers.
Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service
Information on how to create an inclusive volunteering environment, including information on how to complete an inclusion review.
Author: Volunteer Scotland
Provides high level information on how to develop a volunteering policy.
Author: Volunteer Scotland
A guide on how to create a volunteer policy.
Author: Volunteer Ireland
A guide on how to develop a Disability Action Plan. This resource is accompanied by Disability Action Plan Templates.
Author: Victoria ALIVE, Volunteering Victoria
A template to create a Disability Action Plan Template. Note: This resource is accompanied by the Disability Action Plan resource.
Author: Victoria ALIVE, Volunteering Victoria
Communication considerations when working with volunteers living with a disability.
Author: Victoria ALIVE, Volunteering Victoria
Legal information on involving young volunteers.
Author: Justice Connect, Not-for-Profit Law
A brief guide on key considerations when involving younger volunteers.
Author: Volunteering Queensland
An policy template for protecting volunteer and employee health and safety during a pandemic.
Author: Volunteering Victoria, Institute of Community Directors Australia
An example of an inclusion statement at an organisational level.
Author: Victoria ALIVE, Volunteering Victoria
A template for feedback questions regarding the onboarding process, from recruitment, to induction, to ongoing engagement. Note: This resource supports the Guide to Onboarding.
Author: VolunteeringACT
A template questionnaire to support the inclusive involvement of volunteers. This template covers both identifying the needs of volunteers and receiving feedback on the onboarding process. Note: This resource supports the Guide to Onboarding.
Author: VolunteeringACT
A comprehensive guide to peer support, coaching and mentoring, providing information, checklists and templates. This guide is applicable to both volunteers and employees. Note: This resource is accompanied by a suite of supporting resources.
Author: VolunteeringACT
A policy template to peer support, coaching and mentoring. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.
Author: VolunteeringACT
A template for a procedure to outline responsibilities and processes for peer support, coaching and mentoring. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.
Author: VolunteeringACT
A resource providing guidance on how to have difficult conversations. This resource is applicable to both volunteers and employees. Note: This resource supports the Supplementary Guide to Performance Appraisal.
Author: VolunteeringACT
A policy template for performance appraisal. Note: This resource supports the Supplementary Guide to Performance Appraisal
Author: VolunteeringACT
A template for a procedure to guide performance appraisal. Note: This resource supports the Supplementary Guide to Performance Appraisal
Author: VolunteeringACT
A guide on how to manage underperformance. Note: This resource supports the Supplementary Guide to Performance Appraisal
Author: VolunteeringACT
A comprehensive guide to supervision, including models of supervision and responsibilities within a supervisory relationship. This resource contains information and templates that are relevant to both volunteers and employees. Note: This resource is accompanied by a suite of supporting resources.
Author: VolunteeringACT
A template for a Performance Appraisal Procedure. Note: This resource supports the Guide to Supervision
Author: VolunteeringACT
A template for a Supervision Policy. Note: This resource supports the Guide to Supervision
Author: VolunteeringACT
A template for a Supervision Procedure. Covering the key responsibilities of supervisors and supervisees. Note: This resource supports the Guide to Supervision
Author: VolunteeringACT
A template for supervision feedback questions. Note: This resource supports the Guide to Supervision
Author: VolunteeringACT
Identifies the importance of the volunteer lifecycle, including supporting, supervising and recognising volunteers. Aligns findings with the National Standards for Volunteer Involvement. Note: This resource accompanies the Leep: Harnessing Volunteer Motivation Webinar.
Author: Leep
Supporting volunteer involvement in a pandemic. Topics covered include risk management; work, health and safety; insurance; and an organisational self-assessment.
Author: VolunteeringACT
Guides Local Government in developing their Spontaneous Volunteer Management Sub Plan and outlines key considerations and example text.
Author: Volunteering Queensland
A high level guide on best practice volunteer management to support higher retention rates.
Author: Volunteering Victoria
A brief guide in how to involve volunteers from a culturally or linguistically diverse background. The resource covers key stages of the volunteer management cycle including recruitment, induction and training.
Author: Volunteering Victoria
A guide on how to measure the impact of volunteers.
Author: Volunteer Scotland
A comprehensive guide to the legal obligations an organisation has for its volunteers. This six part guide includes: 1. Introduction and overview 2. Volunteer, employee or independent contractor 3. Volunteer safety with annexures 4. Workplace behaviours 5. Recruiting, inducting, managing and ending the volunteer relationship 6. Organisational issues
Author: Not-for-Profit Law, Justice Connect
Assists organisations responsible for the management of Spontaneous Volunteers with establishing an Operational Plan to clearly articulate how Spontaneous Volunteers will be utilised and managed when the need arises.
Author: Volunteering Queensland
A guide to considerations when planning a volunteer induction.
Author: Volunteering Victoria
An example of a Volunteer Handbook. The Handbook covers key information on what to expect as a volunteer, including induction, training, code of conduct and work, health and safety considerations.
Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service
An example of a Volunteer Management Handbook. The Handbook covers key information volunteer management processes including frameworks, recruitment, supervision and administration.
Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service
Suggestions for ways to recognise volunteers in their role and in day-to-day activities.
Author: Volunteer Scotland
A brief guide on reimbursement for volunteers.
Author: Volunteering Victoria
A comprehensive guide on volunteer involvement during a pandemic, reflecting most areas of the National Standards.
Author: Volunteering Australia, Volunteering Queensland
A guide on how to review a volunteering program.
Author: Volunteering Australia
Outlines the agreed roles and responsibilities of Volunteering Queensland and the respective Local Government Authority in the activation and use of Emergency Volunteering – Community Response to Extreme Weather (EV CREW).
Author: Volunteering Queensland
An example of a volunteer exit interview.
Author: Volunteer Ireland
Establishes the principles, outcomes, roles, responsibilities, and relationships between Local Governments and organisations responsible for the management of Spontaneous Volunteers.
Author: Volunteering Queensland
Tips on how to best support volunteers and volunteer involvement.
Author: Leep
A guide on how to demonstrate the impact of volunteer involvement to your organisation.
Author: Volunteer Scotland, Scottish Volunteering Forum, Scottish Government
A template for a social media and communications policy.
Author: Volunteering WA
A guide on how to obtain feedback from volunteers and how to follow-up on feedback provided.
Author: Volunteering WA
A comprehensive guide to performance appraisal, including supporting templates. This guide is applicable to both employees and volunteers. Note: This resource is accompanied by a suite of supporting resources.
Author: VolunteeringACT
A comprehensive guide to probation, including supporting templates. This guide is applicable to both employees and volunteers. Note: This resource is accompanied by a suite of supporting resources.
Author: VolunteeringACT
A template for a Probation Policy. This resource can be used as a WHS tool, providing volunteers with opportunity to provide feedback. Probation is not mandatory for volunteers. Note: This resource supports the Supplementary Guide to Probation.
Author: VolunteeringACT
A template for Probation Procedure. This resource can be used as WHS tool, providing volunteers with opportunity to provide feedback. Probation is not mandatory for volunteers. Note: This resource supports the Supplementary Guide to Probation.
Author: VolunteeringACT
Template for a supervisor's evaluation of a probationary employee. Can be adapted to receive feedback from volunteers during onboarding process. Note: This resource supports the Supplementary Guide to Probation.
Author: VolunteeringACT
Provides an overview on the key points to consider when debriefing Spontaneous Volunteers.
Author: Volunteering Queensland
Assists Local Government in identifying the best model for the management of Spontaneous Volunteers in the local government area. Includes information on who manages liability and insurance based on the model selected.
Author: Volunteering Queensland
The key principles of volunteering and how this impacts upon an organisation's volunteer involvement.
Author: Volunteering Victoria
A comprehensive guide on volunteer management, from an initial needs analysis, through to evaluation. Includes activities to guide processes.
Author: VolunteerPro, Tobi Johnson
Research on how organisations engage digitally with virtual volunteers, providing tips on how to effectively engage remote volunteers.
Author: Volunteering Queensland
An example of a Volunteer Code of Conduct.
Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service
A template for conducting a volunteer exit interview.
Author: Volunteering WA
An example of a Volunteer Handbook. Note: This resource is currently under review. Information may no longer be correct.
Author: City of Gosnells
A template for a volunteer exit interview.
Author: Volunteer Edinburgh, Volunteer Wiki
A resource guiding organisations on how to perform a health check of their volunteer involvement and volunteer management practices. This resource can be used as a template. Note: Item 2.08 is not relevant to Australian volunteering programs.
Author: Volunteer Ireland
A template Volunteer Management Plan.
Author: Volunteering WA
A comprehensive guide on best practice volunteer management, covering all aspects of the volunteer management cycle.
Author: Volunteering Victoria
A comprehensive resource on workplace health and safety that covers volunteer role descriptions, risk management procedures, policies and procedures and volunteer training. Note: Some information is specific to South Australia.
Author: City of Salisbury
Example of a volutneering policy.
Author: Volunteer Edinburgh, VolunteerWiki
Information for volunteer rights and questions to consider before volunteering for an organisation.
Author: Volunteer Ireland
Volunteering Resource Hub is an initiative of Volunteering Australia, funded by the Australian Government Department of Social Services.