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The health, safety and wellbeing of volunteers is protected in the workplace.
An example of a Volunteer Handbook. The Handbook covers key information on what to expect as a volunteer, including induction, training, code of conduct and work, health and safety considerations.
Author: 3Bridges Community
A guide on how to build an inclusive volunteering role, focusing on overseas volunteers, cultural awareness, communication styles, gender, and religion.
Author: Volunteering WA, Fran Robinson
A comprehensive guide covering the WHS duties of a volunteer involving organisation. This resource covers specific topics including volunteering from home, emergency service volunteers, and bullying, harassment and discrimination duties.
Author: Safe Work Australia
A flyer for the AON Insurance Puzzle Solver, which identifies key considerations when thinking about appropriate insurance cover.
Author: Aon
A guide on how to involve older volunteers living with a disability.
Author: Victoria ALIVE, Volunteering Victoria
A guide on how to manage both trained and spontaneous volunteers in emergencies. This guide includes templates and checklists.
Author: VolunteeringACT
A workbook to help organisations review their volunteering programs in line with best practice frameworks.
Author: Volunteering New Zealand
A detailed guide on planning for the involvement of spontaneous volunteers, covering national policies and principles as well as providing information on strategies for supporting and coordinating spontaneous volunteers.
Author: Australian Institute for Disaster Resilience
How to set up a community group, including governance, management, risk management and strategic planning.
Author: Volunteering Queensland
A guide on how to effectively work with volunteers as part of a community group.
Author: Volunteering Queensland
A guide to complaint handling, providing example policies and procedures.
Author: Volunteering Australia
A list of tips on how to involve and support volunteers living with a disability.
Author: Volunteer Scotland, Glasgow Disability Alliance
A template to help managers of volunteers plan and carry out difficult conversations with volunteers.
Author: Volunteer PlainTalk
An example of a corporate level policy statement that supports the involvement of volunteers.
Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service
An example of a policy statement that addresses workplace health and safety of all staff. Note: Some information provided is specific to Western Australia.
Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service
A webpage providing using information on starting a corporate volunteering program.
Author: Volunteering Australia
Advice for organisations on how to safeguard volunteer health and wellbeing during a pandemic.
Author: Volunteering WA
A guide to business continuity planning during a pandemic looking at the implications for volunteer involvement as well as operations, communication, finances and social impact.
Author: Volunteering Victoria, Volunteering Queensland, Volunteering Tasmania
Information from Volunteering Australia’s COVID-19 Position Paper No. 2: Safeguarding Volunteers and Volunteer Involving Organisations. It includes resources, information on adapting volunteering programs, safeguarding volunteers and adjusting contractual obligations.
Author: Volunteering Australia
A factsheet on processes for safely engaging and supporting corporate volunteers during a pandemic.
Author: Volunteering WA
Information on how to create an inclusive volunteering environment, including information on how to complete an inclusion review.
Author: Volunteer Scotland
An example of a daily sign on register for volunteer groups and one off events, including a health and safety induction checklist.
Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service
A brief guide on how to manage conflict with volunteers.
Author: Volunteering Victoria
Provides high level information on how to develop a volunteering policy.
Author: Volunteer Scotland
Identifies when it may be necessary to have a difficult conversation, and provides tips on how to effectively have this conversation. This resource is accompanied by a Difficult Conversations Worksheet.
Author: Volunteer PlainTalk
Communication considerations when working with volunteers living with a disability.
Author: Victoria ALIVE, Volunteering Victoria
Tips on commonly made mistakes when organising a fundraising event.
Author: Aon
Legal information on involving young volunteers.
Author: Justice Connect, Not-for-Profit Law
A brief guide on key considerations when involving younger volunteers.
Author: Volunteering Queensland
A resource providing high level information on public liability insurance, as well as an event risk management checklist.
Author: Aon
A template for a grievance procedure
Author: Volunteering WA
A template for notifying all staff that a new volunteer/member of staff will be starting with the organisation. Note: This resource supports the Guide to Onboarding.
Author: VolunteeringACT
A template Volunteer Assignment Agreement. This resource is a part of the Guide to Onboarding.
Author: VolunteeringACT
A comprehensive guide to peer support, coaching and mentoring, providing information, checklists and templates. This guide is applicable to both volunteers and employees. Note: This resource is accompanied by a suite of supporting resources.
Author: VolunteeringACT
A template for both a student and coach to provide feedback on the coaching process. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.
Author: VolunteeringACT
Sample questions to guide the coaching process. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.
Author: VolunteeringACT
A template for both mentor and mentee feedback questions. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.
Author: VolunteeringACT
Sample questions to structure an initial mentoring session. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.
Author: VolunteeringACT
A template for providing feedback on peer support. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.
Author: VolunteeringACT
A policy template to peer support, coaching and mentoring. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.
Author: VolunteeringACT
A template for a procedure to outline responsibilities and processes for peer support, coaching and mentoring. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.
Author: VolunteeringACT
A resource to help identify the values of a person, to understand how this impacts on behaviour and motivations. Note: This resource accompanies the Guide to Peer Support, Coaching and Mentoring resource.
Author: VolunteeringACT
A resource providing guidance on how to have difficult conversations. This resource is applicable to both volunteers and employees. Note: This resource supports the Supplementary Guide to Performance Appraisal.
Author: VolunteeringACT
A policy template for performance appraisal. Note: This resource supports the Supplementary Guide to Performance Appraisal
Author: VolunteeringACT
A template for a procedure to guide performance appraisal. Note: This resource supports the Supplementary Guide to Performance Appraisal
Author: VolunteeringACT
A guide on how to manage underperformance. Note: This resource supports the Supplementary Guide to Performance Appraisal
Author: VolunteeringACT
A comprehensive guide to supervision, including models of supervision and responsibilities within a supervisory relationship. This resource contains information and templates that are relevant to both volunteers and employees. Note: This resource is accompanied by a suite of supporting resources.
Author: VolunteeringACT
Information on communication protocols, including the principles of effective communication and the benefits of communication protocols.
Author: VolunteeringACT
A template for a Performance Appraisal Procedure. Note: This resource supports the Guide to Supervision
Author: VolunteeringACT
A resource identifying three key models of supervision. Note: This resource supports the Guide to Supervision
Author: VolunteeringACT
A template for a Supervision Policy. Note: This resource supports the Guide to Supervision
Author: VolunteeringACT
A template for a Supervision Procedure. Covering the key responsibilities of supervisors and supervisees. Note: This resource supports the Guide to Supervision
Author: VolunteeringACT
Identifies the importance of the volunteer lifecycle, including supporting, supervising and recognising volunteers. Aligns findings with the National Standards for Volunteer Involvement. Note: This resource accompanies the Leep: Harnessing Volunteer Motivation Webinar.
Author: Leep
A guide on how to protect volunteers and ensure their health and safety. Note: Some information provided is specific to Victoria.
Author: Volunteering Victoria
A template for a volunteer self-appraisal.
Author: Volunteer Edinburgh, Volunteer Wiki
A webpage providing brief information on how to continue to engage with volunteers, even if a program pauses its functions.
Author: Volunteering Australia
Information on risk in volunteer involvement during COVID-19. Covering liability over the health of volunteers and discrimination concerns in standing volunteers down.
Author: Volunteering Australia
A guide to an organisation's responsibility for volunteer health and safety.
Author: Volunteering Victoria
A flyer for the AON Insurance Puzzle Solver, which identifies key considerations when thinking about appropriate insurance cover.
Author: Aon
A guide for organisations on international student volunteering and how to effectively engage with and involve international students as volunteers.
Author: Volunteering Queensland
A guide on how to involve Culturally and Linguistically Diverse (CALD) volunteers, covering recruitment tips, motivations and addressing common concerns organisations may have.
Author: Volunteering Australia
A checklist to ensure your organisation is accessible to volunteers living with a disability.
Author: Victoria ALIVE, Volunteering Victoria
Supporting volunteer involvement in a pandemic. Topics covered include risk management; work, health and safety; insurance; and an organisational self-assessment.
Author: VolunteeringACT
How to create a safe and inclusive volunteering environment for LGBTIQA+ identifying volunteers.
Author: Volunteering Victoria
A guide providing information on key considerations when involving LGBTIQ identifying volunteers.
Author: Volunteering Victoria
Guides Local Government in developing their Spontaneous Volunteer Management Sub Plan and outlines key considerations and example text.
Author: Volunteering Queensland
A white paper covering different strategies for recruitment and management of volunteers for large scale events
Author: Rosterfy
Toolkit to accompany the Making it Happen resource, which includes sample forms, surveys and checklists of key considerations in the management of spontaneous volunteers.
Author: Volunteering Queensland
A high level guide on best practice volunteer management to support higher retention rates.
Author: Volunteering Victoria
A template for a sporting club member protection policy.
Author: Volunteering WA
A comprehensive guide to the legal obligations an organisation has for its volunteers. This six part guide includes: 1. Introduction and overview 2. Volunteer, employee or independent contractor? 3. Recruiting, inducting, managing and ending the volunteer relationship 4. Volunteer safety with annexures 5. Workplace behaviour 6. Other legal issues relevant to volunteers
Author: Not-for-Profit Law, Justice Connect
A resource identifying how to support off-site volunteers from a risk management perspective.
Author: Volunteering Victoria
A good practice guide for engaging and supporting volunteers.
Author: Volunteer Scotland, Scottish Volunteering Forum
Assists organisations responsible for the management of Spontaneous Volunteers with establishing an Operational Plan to clearly articulate how Spontaneous Volunteers will be utilised and managed when the need arises.
Author: Volunteering Queensland
An example of a Volunteer Handbook. The Handbook covers key information on what to expect as a volunteer, including induction, training, code of conduct and work, health and safety considerations.
Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service
An example of a Volunteer Management Handbook. The Handbook covers key information volunteer management processes including frameworks, recruitment, supervision and administration.
Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service
Organisation level resource, covering policies and procedures that apply to both employees and volunteers.
Author: Volunteering WA
A brief guide on how to promote positive relationships between volunteers and employees.
Author: Volunteer Scotland
A comprehensive guide on volunteer involvement during a pandemic, reflecting most areas of the National Standards.
Author: Volunteering Australia, Volunteering Queensland
A guide to effectively engaging and re-engaging volunteers during a pandemic from recruitment to safeguarding their wellbeing. Note: Some information is specific to the Western Australian context.
Author: Volunteering WA
A template for a Job Hazard Analysis.
Author: Volunteering WA
Information on sexual harassment claims and volunteers, including information on what sexual harassment is, what policies protect staff and what the legal obligations of an organisation are. Note: some liability information is specific to Victoria.
Author: Volunteering Victoria
A high level overview of insurance considerations when involving virtual volunteers.
Author: Aon
A comprehensive guide to performance appraisal, including supporting templates. This guide is applicable to both employees and volunteers. Note: This resource is accompanied by a suite of supporting resources.
Author: VolunteeringACT
A comprehensive guide to probation, including supporting templates. This guide is applicable to both employees and volunteers. Note: This resource is accompanied by a suite of supporting resources.
Author: VolunteeringACT
A template for a Probation Policy. This resource can be used as a WHS tool, providing volunteers with opportunity to provide feedback. Probation is not mandatory for volunteers. Note: This resource supports the Supplementary Guide to Probation.
Author: VolunteeringACT
A template for Probation Procedure. This resource can be used as WHS tool, providing volunteers with opportunity to provide feedback. Probation is not mandatory for volunteers. Note: This resource supports the Supplementary Guide to Probation.
Author: VolunteeringACT
A template to create a position description. Note: This resource supports the Supplementary Guide to Probation
Author: VolunteeringACT
Information on how to support volunteers.
Author: Volunteer Scotland
Supports organisations in capturing information associated with volunteer tasks including task description, risk assessment, screening, induction, briefing, support, debriefing, recognition, and supervision strategies.
Author: Volunteering Queensland
The key principles of volunteering and how this impacts upon an organisation's volunteer involvement.
Author: Volunteering Victoria
This comprehensive handbook provides information on screening as part of the volunteer management cycle, identifying ten steps to screening. Please note that some information will be specific to the Canadian context.
Author: Volunteer Canada
A comprehensive guide on volunteer management, from an initial needs analysis, through to evaluation. Includes activities to guide processes.
Author: VolunteerPro, Tobi Johnson
Tips on how to involve and support volunteers with a history of problem drug use.
Author: Volunteer Scotland, Scottish Drugs Forum
A guide to involving virtual volunteers, including policies and procedures, risk and intellectual property information and a volunteering from home checklist.
Author: Volunteering Victoria
An example of a Volunteer Handbook. Note: This resource is currently under review. Information may no longer be correct.
Author: City of Gosnells
A handbook on workplace health and safety considerations in relation to volunteer involvement. Note: Some information is specific to Victoria.
Author: WorkSafe Victoria
A template for completing a volunteer induction.
Author: Volunteer Scotland
An example of a Health and Safety Induction Handbook for volunteers.
Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service
A resource guiding organisations on how to perform a health check of their volunteer involvement and volunteer management practices. This resource can be used as a template. Note: Item 2.08 is not relevant to Australian volunteering programs.
Author: Volunteer Ireland
A comprehensive guide on best practice volunteer management, covering all aspects of the volunteer management cycle.
Author: Volunteering Victoria
An example of a Volunteer Registration Form and Health and Safety Induction Checklist.
Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service
A guide on how to create a volunteer role description.
Author: Volunteer Scotland
A guide and template for completing a risk assessment of volunteer roles.
Author: Volunteer Ireland
A brief guide on the ten steps of volunteer screening.
Author: Volunteer Canada
A comprehensive resource on workplace health and safety that covers volunteer role descriptions, risk management procedures, policies and procedures and volunteer training. Note: Some information is specific to South Australia.
Author: City of Salisbury
A website that contains resources, templates and tools for Volunteer managers and volunteers. The website is aimed at increasing inclusion for people with disability.
Author: Orana, Southern Volunteering SA & Northern Volunteering SA
A guide on what boundaries are and what they look like in a volunteering program.
Author: Volunteering Australia
Example of a volutneering policy.
Author: Volunteer Edinburgh, VolunteerWiki
A guide to managing and engaging wtih spontaneous volunteers.
Author: Volunteering WA
An example of how to support the mental health and wellbeing of volunteers as they perform their role. This resource provides a list of questions in a template format.
Author: Volunteer Edinburgh, Volunteer Wiki
Information for volunteer rights and questions to consider before volunteering for an organisation.
Author: Volunteer Ireland
A work health and safety factsheet for sporting clubs, identifying what clubs can do to ensure the health and safety of volunteers and those associated with the club.
Author: Volunteering WA
A brief guide on key considerations when involving older volunteers.
Author: Volunteering Queensland
Volunteering Resource Hub is an initiative of Volunteering Australia, funded by the Australian Government Department of Social Services.