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3Bridges: Volunteer Handbook

An example of a Volunteer Handbook. The Handbook covers key information on what to expect as a volunteer, including induction, training, code of conduct and work, health and safety considerations.

Author: 3Bridges Community

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A Common Purpose: Formal Volunteering and Cultural Diversity

A guide on how to build an inclusive volunteering role, focusing on overseas volunteers, cultural awareness, communication styles, gender, and religion.

Author: Volunteering WA, Fran Robinson

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A Guide to Work Health and Safety for Volunteer Organisations

A comprehensive guide covering the WHS duties of a volunteer involving organisation. This resource covers specific topics including volunteering from home, emergency service volunteers, and bullying, harassment and discrimination duties.

Author: Safe Work Australia

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Additional Pieces to your Insurance Puzzle

A flyer for the AON Insurance Puzzle Solver, which identifies key considerations when thinking about appropriate insurance cover.

Author: Aon

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Aged-Friendly Volunteering

A guide on how to involve older volunteers living with a disability.

Author: Victoria ALIVE, Volunteering Victoria

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Be Prepared: Managing Volunteers in Emergencies

A guide on how to manage both trained and spontaneous volunteers in emergencies. This guide includes templates and checklists.

Author: VolunteeringACT

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Best Practice Guidelines

A workbook to help organisations review their volunteering programs in line with best practice frameworks.

Author: Volunteering New Zealand

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Communities Responding to Disasters: Planning for Spontaneous Volunteers

A detailed guide on planning for the involvement of spontaneous volunteers, covering national policies and principles as well as providing information on strategies for supporting and coordinating spontaneous volunteers.

Author: Australian Institute for Disaster Resilience

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Community Handbook: Day to Day Operations

How to set up a community group, including governance, management, risk management and strategic planning.

Author: Volunteering Queensland

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Community Handbook: Working with People

A guide on how to effectively work with volunteers as part of a community group.

Author: Volunteering Queensland

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Complaint Handling by Charities and Not-for-Profits

A guide to complaint handling, providing example policies and procedures.

Author: Volunteering Australia

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Confident, Connected, Contributing: Top Tips for Recruiting and Supporting Disabled Volunteers

A list of tips on how to involve and support volunteers living with a disability.

Author: Volunteer Scotland, Glasgow Disability Alliance

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Conversation Worksheet

A template to help managers of volunteers plan and carry out difficult conversations with volunteers.

Author: Volunteer PlainTalk

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Corporate Policy Statement: Volunteers and Community Involvement

An example of a corporate level policy statement that supports the involvement of volunteers.

Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service

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Corporate Policy Statement: Work Health and Safety

An example of a policy statement that addresses workplace health and safety of all staff. Note: Some information provided is specific to Western Australia.

Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service

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Corporate Volunteering

A webpage providing using information on starting a corporate volunteering program.

Author: Volunteering Australia

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COVID-19: Advice for Organisations on Safeguarding Volunteers

Advice for organisations on how to safeguard volunteer health and wellbeing during a pandemic.

Author: Volunteering WA

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COVID-19: Business Continuity Planning

A guide to business continuity planning during a pandemic looking at the implications for volunteer involvement as well as operations, communication, finances and social impact.

Author: Volunteering Victoria, Volunteering Queensland, Volunteering Tasmania

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COVID-19: Information for Volunteer Involving Organisations

Information from Volunteering Australia’s COVID-19 Position Paper No. 2: Safeguarding Volunteers and Volunteer Involving Organisations. It includes resources, information on adapting volunteering programs, safeguarding volunteers and adjusting contractual obligations.

Author: Volunteering Australia

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COVID-19: Return to Corporate Volunteering

A factsheet on processes for safely engaging and supporting corporate volunteers during a pandemic.

Author: Volunteering WA

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Creating an Inclusive Volunteering Environment

Information on how to create an inclusive volunteering environment, including information on how to complete an inclusion review.

Author: Volunteer Scotland

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Daily Sign on Resiger for Volunteer Groups / One-off Events

An example of a daily sign on register for volunteer groups and one off events, including a health and safety induction checklist.

Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service

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Dealing with Conflict

A brief guide on how to manage conflict with volunteers.

Author: Volunteering Victoria

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Developing a Volunteer Policy

Provides high level information on how to develop a volunteering policy.

Author: Volunteer Scotland

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Difficult Conversations with Volunteers

Identifies when it may be necessary to have a difficult conversation, and provides tips on how to effectively have this conversation. This resource is accompanied by a Difficult Conversations Worksheet.

Author: Volunteer PlainTalk

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Effective Communication

Communication considerations when working with volunteers living with a disability.

Author: Victoria ALIVE, Volunteering Victoria

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Eight Mistakes to Avoid when Organising a Charity Fundraising Event

Tips on commonly made mistakes when organising a fundraising event.

Author: Aon

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Engaging and Working with Youth Volunteers

Legal information on involving young volunteers.

Author: Justice Connect, Not-for-Profit Law

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Engaging Young Volunteers

A brief guide on key considerations when involving younger volunteers.

Author: Volunteering Queensland

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Events Public Liability & Risk Management

A resource providing high level information on public liability insurance, as well as an event risk management checklist.

Author: Aon

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Grievance Procedure

A template for a grievance procedure

Author: Volunteering WA

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Guide to Onboarding: Draft Email Template

A template for notifying all staff that a new volunteer/member of staff will be starting with the organisation. Note: This resource supports the Guide to Onboarding.

Author: VolunteeringACT

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Guide to Onboarding: Volunteer Assignment Agreement

A template Volunteer Assignment Agreement. This resource is a part of the Guide to Onboarding.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring

A comprehensive guide to peer support, coaching and mentoring, providing information, checklists and templates. This guide is applicable to both volunteers and employees. Note: This resource is accompanied by a suite of supporting resources.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring: Sample Coaching Feedback Questions

A template for both a student and coach to provide feedback on the coaching process. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring: Sample Coaching Questions

Sample questions to guide the coaching process. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring: Sample Mentoring Feedback Questions

A template for both mentor and mentee feedback questions. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring: Sample Mentoring Objectives and Questions

Sample questions to structure an initial mentoring session. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring: Sample Peer Support Feedback Questions

A template for providing feedback on peer support. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring: Staff Peer Support Coaching Mentoring Policy

A policy template to peer support, coaching and mentoring. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring: Staff Peer Support Coaching Mentoring Procedure

A template for a procedure to outline responsibilities and processes for peer support, coaching and mentoring. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring: Values Exploration Tool

A resource to help identify the values of a person, to understand how this impacts on behaviour and motivations. Note: This resource accompanies the Guide to Peer Support, Coaching and Mentoring resource.

Author: VolunteeringACT

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Guide to Performance Appraisal - Difficult Conversation Resource

A resource providing guidance on how to have difficult conversations. This resource is applicable to both volunteers and employees. Note: This resource supports the Supplementary Guide to Performance Appraisal.

Author: VolunteeringACT

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Guide to Performance Appraisal: Employee Performance Appraisal Policy

A policy template for performance appraisal. Note: This resource supports the Supplementary Guide to Performance Appraisal

Author: VolunteeringACT

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Guide to Performance Appraisal: Employee Performance Appraisal Procedure

A template for a procedure to guide performance appraisal. Note: This resource supports the Supplementary Guide to Performance Appraisal

Author: VolunteeringACT

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Guide to Performance Appraisal: Managing Underperformance Guidelines

A guide on how to manage underperformance. Note: This resource supports the Supplementary Guide to Performance Appraisal

Author: VolunteeringACT

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Guide to Supervision

A comprehensive guide to supervision, including models of supervision and responsibilities within a supervisory relationship. This resource contains information and templates that are relevant to both volunteers and employees. Note: This resource is accompanied by a suite of supporting resources.

Author: VolunteeringACT

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Guide to Supervision: Communication Protocols

Information on communication protocols, including the principles of effective communication and the benefits of communication protocols.

Author: VolunteeringACT

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Guide to Supervision: Employee Performance Appraisal Procedure

A template for a Performance Appraisal Procedure. Note: This resource supports the Guide to Supervision

Author: VolunteeringACT

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Guide to Supervision: Models for Supervision

A resource identifying three key models of supervision. Note: This resource supports the Guide to Supervision

Author: VolunteeringACT

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Guide to Supervision: Staff Supervision Policy

A template for a Supervision Policy. Note: This resource supports the Guide to Supervision

Author: VolunteeringACT

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Guide to Supervision: Staff Supervision Procedure

A template for a Supervision Procedure. Covering the key responsibilities of supervisors and supervisees. Note: This resource supports the Guide to Supervision

Author: VolunteeringACT

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Harnessing Volunteer Motivation: Resource Pack

Identifies the importance of the volunteer lifecycle, including supporting, supervising and recognising volunteers. Aligns findings with the National Standards for Volunteer Involvement. Note: This resource accompanies the Leep: Harnessing Volunteer Motivation Webinar.

Author: Leep

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Health and Safety Guide

A guide on how to protect volunteers and ensure their health and safety. Note: Some information provided is specific to Victoria.

Author: Volunteering Victoria

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Health and Wellbeing - Volunteer Self Appraisal

A template for a volunteer self-appraisal.

Author: Volunteer Edinburgh, Volunteer Wiki

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Ideas for How to Keep Volunteers Engaged

A webpage providing brief information on how to continue to engage with volunteers, even if a program pauses its functions.

Author: Volunteering Australia

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Insurance and COVID-19: Guidance for Volunteering Involving Organisations

Information on risk in volunteer involvement during COVID-19. Covering liability over the health of volunteers and discrimination concerns in standing volunteers down.

Author: Volunteering Australia

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Insurance and Liability

A guide to an organisation's responsibility for volunteer health and safety.

Author: Volunteering Victoria

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Insurance Puzzle Solver

A flyer for the AON Insurance Puzzle Solver, which identifies key considerations when thinking about appropriate insurance cover.

Author: Aon

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International Student Volunteer Initiative: An Information Kit for Organisations on Engaging International Students as Volunteers

A guide for organisations on international student volunteering and how to effectively engage with and involve international students as volunteers.

Author: Volunteering Queensland

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Involving Volunteers from Culturally and Linguistically Diverse Backgrounds

A guide on how to involve Culturally and Linguistically Diverse (CALD) volunteers, covering recruitment tips, motivations and addressing common concerns organisations may have.

Author: Volunteering Australia

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Is Your Organisation Accessible?

A checklist to ensure your organisation is accessible to volunteers living with a disability.

Author: Victoria ALIVE, Volunteering Victoria

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Keeping Volunteers Safe

Supporting volunteer involvement in a pandemic. Topics covered include risk management; work, health and safety; insurance; and an organisational self-assessment.

Author: VolunteeringACT

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LGBTIQ Volunteers: Inclusive Practice

How to create a safe and inclusive volunteering environment for LGBTIQA+ identifying volunteers.

Author: Volunteering Victoria

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LGBTIQ Volunteers: Inclusive Practice Guidelines

A guide providing information on key considerations when involving LGBTIQ identifying volunteers.

Author: Volunteering Victoria

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Major Event Workforce Management

A white paper covering different strategies for recruitment and management of volunteers for large scale events

Author: Rosterfy

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Making it Happen: Toolkit to support good practice in building local capability to manage spontaneous disaster volunteers

Toolkit to accompany the Making it Happen resource, which includes sample forms, surveys and checklists of key considerations in the management of spontaneous volunteers.

Author: Volunteering Queensland

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Managing Volunteers for Retention

A high level guide on best practice volunteer management to support higher retention rates.

Author: Volunteering Victoria

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Member Protection Policy

A template for a sporting club member protection policy.

Author: Volunteering WA

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National Volunteer Guide

A comprehensive guide to the legal obligations an organisation has for its volunteers. This six part guide includes: 1. Introduction and overview 2. Volunteer, employee or independent contractor 3. Volunteer safety with annexures 4. Workplace behaviours 5. Recruiting, inducting, managing and ending the volunteer relationship 6. Organisational issues

Author: Not-for-Profit Law, Justice Connect

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Off-Site Volunteering: Managing volunteers outside of the workplace

A resource identifying how to support off-site volunteers from a risk management perspective.

Author: Volunteering Victoria

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Optimising Health and Wellbeing Benefits from Volunteering: Good Practice for Engaging and Supporting Volunteers

A good practice guide for engaging and supporting volunteers.

Author: Volunteer Scotland, Scottish Volunteering Forum

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Parks and Wildlife Service: Volunteer Handbook

An example of a Volunteer Handbook. The Handbook covers key information on what to expect as a volunteer, including induction, training, code of conduct and work, health and safety considerations.

Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service

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Parks and Wildlife Service: Volunteer Management Manual

An example of a Volunteer Management Handbook. The Handbook covers key information volunteer management processes including frameworks, recruitment, supervision and administration.

Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service

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Policies and Procedures Handbook: A Guide for Not-for-profit Organisations

Organisation level resource, covering policies and procedures that apply to both employees and volunteers.

Author: Volunteering WA

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Promoting Positive Volunteer and Staff Relations

A brief guide on how to promote positive relationships between volunteers and employees.

Author: Volunteer Scotland

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Responding to a Pandemic: A Guide for Volunteer Involving Organisations

A comprehensive guide on volunteer involvement during a pandemic, reflecting most areas of the National Standards.

Author: Volunteering Australia, Volunteering Queensland

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Returning Volunteer Programs and Volunteers during COVID-19

A guide to effectively engaging and re-engaging volunteers during a pandemic from recruitment to safeguarding their wellbeing. Note: Some information is specific to the Western Australian context.

Author: Volunteering WA

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Risk Management Plan: Job hazard analysis

A template for a Job Hazard Analysis.

Author: Volunteering WA

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Sexual Harassment

Information on sexual harassment claims and volunteers, including information on what sexual harassment is, what policies protect staff and what the legal obligations of an organisation are. Note: some liability information is specific to Victoria.

Author: Volunteering Victoria

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Smart Solutions Protect Virtual Volunteers

A high level overview of insurance considerations when involving virtual volunteers.

Author: Aon

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Supplementary Guide to Performance Appraisal

A comprehensive guide to performance appraisal, including supporting templates. This guide is applicable to both employees and volunteers. Note: This resource is accompanied by a suite of supporting resources.

Author: VolunteeringACT

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Supplementary Guide to Probation

A comprehensive guide to probation, including supporting templates. This guide is applicable to both employees and volunteers. Note: This resource is accompanied by a suite of supporting resources.

Author: VolunteeringACT

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Supplementary Guide to Probation: Employee Probation Policy

A template for a Probation Policy. This resource can be used as a WHS tool, providing volunteers with opportunity to provide feedback. Probation is not mandatory for volunteers. Note: This resource supports the Supplementary Guide to Probation.

Author: VolunteeringACT

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Supplementary Guide to Probation: Employee Probation Procedure

A template for Probation Procedure. This resource can be used as WHS tool, providing volunteers with opportunity to provide feedback. Probation is not mandatory for volunteers. Note: This resource supports the Supplementary Guide to Probation.

Author: VolunteeringACT

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Supplementary Guide to Probation: Position Description Template

A template to create a position description. Note: This resource supports the Supplementary Guide to Probation

Author: VolunteeringACT

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Supporting Your Volunteers

Information on how to support volunteers.

Author: Volunteer Scotland

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The Principles of Volunteering

The key principles of volunteering and how this impacts upon an organisation's volunteer involvement.

Author: Volunteering Victoria

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The Screening Handbook

This comprehensive handbook provides information on screening as part of the volunteer management cycle, identifying ten steps to screening. Please note that some information will be specific to the Canadian context.

Author: Volunteer Canada

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Tobi Johnson's Ultimate Guide to Managing Volunteers

A comprehensive guide on volunteer management, from an initial needs analysis, through to evaluation. Includes activities to guide processes.

Author: VolunteerPro, Tobi Johnson

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Top Tips for Recruiting and Supporting Volunteers with a History of Problem Drug Use

Tips on how to involve and support volunteers with a history of problem drug use.

Author: Volunteer Scotland, Scottish Drugs Forum

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Virtual Volunteering

A guide to involving virtual volunteers, including policies and procedures, risk and intellectual property information and a volunteering from home checklist.

Author: Volunteering Victoria

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Volunteer Checks: Information for WA Volunteer Involving Organisations

Information on screening volunteers, also providing risk assessment templates and examples. Note: Some information is specific to Western Australia.

Author: Government of Western Australia, Department of Communities

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Volunteer Handbook

An example of a Volunteer Handbook. Note: This resource is currently under review. Information may no longer be correct.

Author: City of Gosnells

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Volunteer Health and Safety: A Handbook for Community Service Organisations

A handbook on workplace health and safety considerations in relation to volunteer involvement. Note: Some information is specific to Victoria.

Author: WorkSafe Victoria

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Volunteer Induction Checklist

A template for completing a volunteer induction.

Author: Volunteer Scotland

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Volunteer Induction: Health and Safety

An example of a Health and Safety Induction Handbook for volunteers.

Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service

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Volunteer Management Health Check Guide

A resource guiding organisations on how to perform a health check of their volunteer involvement and volunteer management practices. This resource can be used as a template. Note: Item 2.08 is not relevant to Australian volunteering programs.

Author: Volunteer Ireland

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Volunteer Management Toolkit

A comprehensive guide on best practice volunteer management, covering all aspects of the volunteer management cycle.

Author: Volunteering Victoria

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Volunteer Registration Form and Health and Safety Induction Checklist

An example of a Volunteer Registration Form and Health and Safety Induction Checklist.

Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service

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Volunteer Role Descriptions

A guide on how to create a volunteer role description.

Author: Volunteer Scotland

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Volunteer Role Risk Assessments

A guide and template for completing a risk assessment of volunteer roles.

Author: Volunteer Ireland

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Volunteer Screening

A brief guide on the ten steps of volunteer screening.

Author: Volunteer Canada

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Volunteer Workforce Health and Safety Training Framework: A guide for South Australian Local Government

A comprehensive resource on workplace health and safety that covers volunteer role descriptions, risk management procedures, policies and procedures and volunteer training. Note: Some information is specific to South Australia.

Author: City of Salisbury

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Volunteering and Boundaries

A guide on what boundaries are and what they look like in a volunteering program.

Author: Volunteering Australia

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Volunteering Policy

Example of a volutneering policy.

Author: Volunteer Edinburgh, VolunteerWiki

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Volunteers During Disaster and Emergency Events: Fact Sheet

A guide to managing and engaging wtih spontaneous volunteers.

Author: Volunteering WA

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Wellness Action Plan

An example of how to support the mental health and wellbeing of volunteers as they perform their role. This resource provides a list of questions in a template format.

Author: Volunteer Edinburgh, Volunteer Wiki

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What Rights Do I Have as a Volunteer?

Information for volunteer rights and questions to consider before volunteering for an organisation.

Author: Volunteer Ireland

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Work Health and Safety Factsheet

A work health and safety factsheet for sporting clubs, identifying what clubs can do to ensure the health and safety of volunteers and those associated with the club.

Author: Volunteering WA

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Working with Older Volunteers

A brief guide on key considerations when involving older volunteers.

Author: Volunteering Queensland

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