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3Bridges: Volunteer Handbook

An example of a Volunteer Handbook. The Handbook covers key information on what to expect as a volunteer, including induction, training, code of conduct and work, health and safety considerations.

Author: 3Bridges Community

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6 Steps to Volunteer Management Success

This webinar covers key elements of volunteer management, including adapting to changing needs, building inclusive programs, providing structured frameworks and involving volunteers in all aspects of the organisation.

Author: Leep

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A Common Purpose: Formal Volunteering and Cultural Diversity

A guide on how to build an inclusive volunteering role, focusing on overseas volunteers, cultural awareness, communication styles, gender, and religion.

Author: Volunteering WA, Fran Robinson

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Achieving Excellence in Your Volunteer Program: Volunteer program management guidelines

A guide on how to engage with volunteers, particularly through the recruitment process, as well as how to advocate for volunteer involvement to the organisation.

Author: Swan Volunteer Resource Centre, City of Swan

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Aged-Friendly Volunteering

A guide on how to involve older volunteers living with a disability.

Author: Victoria ALIVE, Volunteering Victoria

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Be Prepared: Managing Volunteers in Emergencies

A guide on how to manage both trained and spontaneous volunteers in emergencies. This guide includes templates and checklists.

Author: VolunteeringACT

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Channeling Enthusiasm into Sustained Action: Fostering the Changemakers Journey

A research report identifying key ways to engage with young people, including their key motivators. This resource also identifies personal narrative tools to empower young people.

Author: Volunteering Queensland

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Communities Responding to Disasters: Planning for Spontaneous Volunteers

A detailed guide on planning for the involvement of spontaneous volunteers, covering national policies and principles as well as providing information on strategies for supporting and coordinating spontaneous volunteers.

Author: Australian Institute for Disaster Resilience

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Community Handbook: Working with People

A guide on how to effectively work with volunteers as part of a community group.

Author: Volunteering Queensland

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Confident, Connected, Contributing: Top Tips for Recruiting and Supporting Disabled Volunteers

A list of tips on how to involve and support volunteers living with a disability.

Author: Volunteer Scotland, Glasgow Disability Alliance

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Conversation Worksheet

A template to help managers of volunteers plan and carry out difficult conversations with volunteers.

Author: Volunteer PlainTalk

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Corporate Policy Statement: Volunteers and Community Involvement

An example of a corporate level policy statement that supports the involvement of volunteers.

Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service

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COVID-19: Business Continuity Planning

A guide to business continuity planning during a pandemic looking at the implications for volunteer involvement as well as operations, communication, finances and social impact.

Author: Volunteering Victoria, Volunteering Queensland, Volunteering Tasmania

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Creating Positive Volunteer Inductions

A brief guide on how to complete a volunteer induction.

Author: Volunteer Ireland

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Daily Sign on Resiger for Volunteer Groups / One-off Events

An example of a daily sign on register for volunteer groups and one off events, including a health and safety induction checklist.

Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service

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Difficult Conversations with Volunteers

Identifies when it may be necessary to have a difficult conversation, and provides tips on how to effectively have this conversation. This resource is accompanied by a Difficult Conversations Worksheet.

Author: Volunteer PlainTalk

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Do My Volunteers Need Training?

A resource with several templates to identify whether a volunteer needs additional training and methods to track progress.

Author: Volunteer Ireland

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Engaging Millennial Volunteers: Understanding a New Breed of Volunteers

A detailed guide on how to engage millenial volunteers, covering role design, recruitment strategies, engagement strategies and supporting change in an organisation. This guide also includes templates.

Author: Volunteering Queensland

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Guide to Onboarding

A comprehensive guide to onboarding volunteers, covering planning, policies and procedures, induction, training and evaluation. This guide provides information, checklists and templates relevant to both volunteers and employees. Note: This resource is accompanied by a suite of supporting resources.

Author: VolunteeringACT

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Guide to Onboarding: Feedback Questions

A template for feedback questions regarding the onboarding process, from recruitment, to induction, to ongoing engagement. Note: This resource supports the Guide to Onboarding.

Author: VolunteeringACT

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Guide to Onboarding: First Day Schedule

Information on what should be considered when planning the first day of a new volunteer or staff member. Note: This resource supports the Guide to Onboarding.

Author: VolunteeringACT

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Guide to Onboarding: Induction Checklist

A template for an induction checklist for new staff, identifying a three week onboarding process. This resource is a part of the Guide to Onboarding and is relevant to both volunteers and paid employees.

Author: VolunteeringACT

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Guide to Onboarding: Onboarding Checklist

A brief checklist to guide the onboarding process. Note: This resource supports the Guide to Onboarding.

Author: VolunteeringACT

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Guide to Onboarding: Pre-boarding Checklist

A checklist to guide what should be done before a volunteers first day. Note: This resource supports the Guide to Onboarding.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring

A comprehensive guide to peer support, coaching and mentoring, providing information, checklists and templates. This guide is applicable to both volunteers and employees. Note: This resource is accompanied by a suite of supporting resources.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring: Sample Coaching Feedback Questions

A template for both a student and coach to provide feedback on the coaching process. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring: Sample Coaching Questions

Sample questions to guide the coaching process. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring: Sample Mentoring Feedback Questions

A template for both mentor and mentee feedback questions. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring: Sample Mentoring Objectives and Questions

Sample questions to structure an initial mentoring session. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring: Sample Peer Support Feedback Questions

A template for providing feedback on peer support. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring: Staff Peer Support Coaching Mentoring Policy

A policy template to peer support, coaching and mentoring. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring: Staff Peer Support Coaching Mentoring Procedure

A template for a procedure to outline responsibilities and processes for peer support, coaching and mentoring. Note: This resource supports the Guide to Peer Support, Coaching and Mentoring.

Author: VolunteeringACT

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Guide to Peer Support, Coaching and Mentoring: Values Exploration Tool

A resource to help identify the values of a person, to understand how this impacts on behaviour and motivations. Note: This resource accompanies the Guide to Peer Support, Coaching and Mentoring resource.

Author: VolunteeringACT

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Guide to Performance Appraisal: Employee Performance Appraisal Policy

A policy template for performance appraisal. Note: This resource supports the Supplementary Guide to Performance Appraisal

Author: VolunteeringACT

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Guide to Performance Appraisal: Employee Performance Appraisal Procedure

A template for a procedure to guide performance appraisal. Note: This resource supports the Supplementary Guide to Performance Appraisal

Author: VolunteeringACT

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Guide to Performance Appraisal: Managing Underperformance Guidelines

A guide on how to manage underperformance. Note: This resource supports the Supplementary Guide to Performance Appraisal

Author: VolunteeringACT

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Guide to Supervision

A comprehensive guide to supervision, including models of supervision and responsibilities within a supervisory relationship. This resource contains information and templates that are relevant to both volunteers and employees. Note: This resource is accompanied by a suite of supporting resources.

Author: VolunteeringACT

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Guide to Supervision: Communication Protocols

Information on communication protocols, including the principles of effective communication and the benefits of communication protocols.

Author: VolunteeringACT

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Guide to Supervision: Employee Performance Appraisal Procedure

A template for a Performance Appraisal Procedure. Note: This resource supports the Guide to Supervision

Author: VolunteeringACT

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Guide to Supervision: Models for Supervision

A resource identifying three key models of supervision. Note: This resource supports the Guide to Supervision

Author: VolunteeringACT

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Guide to Supervision: Staff Supervision Policy

A template for a Supervision Policy. Note: This resource supports the Guide to Supervision

Author: VolunteeringACT

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Guide to Supervision: Staff Supervision Procedure

A template for a Supervision Procedure. Covering the key responsibilities of supervisors and supervisees. Note: This resource supports the Guide to Supervision

Author: VolunteeringACT

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Guide to Supervision: Supervision Feedback Questions

A template for supervision feedback questions. Note: This resource supports the Guide to Supervision

Author: VolunteeringACT

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Harnessing Volunteer Motivation: Resource Pack

Identifies the importance of the volunteer lifecycle, including supporting, supervising and recognising volunteers. Aligns findings with the National Standards for Volunteer Involvement. Note: This resource accompanies the Leep: Harnessing Volunteer Motivation Webinar.

Author: Leep

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Harnessing Volunteer Motivation: Webinar

Webinar providing discussion on supporting, supervising and recognising volunteers, providing insight into volunteer motivations, based on the experience of Managers of Volunteers. Note: This resource is accompanied by the Harnessing Volunteer Motivation: Resource Pack.

Author: Leep

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Ideas for How to Keep Volunteers Engaged

A webpage providing brief information on how to continue to engage with volunteers, even if a program pauses its functions.

Author: Volunteering Australia

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Innovative Student Engagement: A Perspective

Information on engaging with students, identifying the key criteria for successful student engagement in volunteering programs.

Author: Volunteering Queensland

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International Student Volunteer Initiative: An Information Kit for Organisations on Engaging International Students as Volunteers

A guide for organisations on international student volunteering and how to effectively engage with and involve international students as volunteers.

Author: Volunteering Queensland

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Involving Volunteers from Culturally and Linguistically Diverse Backgrounds

A guide on how to involve Culturally and Linguistically Diverse (CALD) volunteers, covering recruitment tips, motivations and addressing common concerns organisations may have.

Author: Volunteering Australia

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Major Event Workforce Management

A white paper covering different strategies for recruitment and management of volunteers for large scale events

Author: Rosterfy

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Making it Happen: Toolkit to support good practice in building local capability to manage spontaneous disaster volunteers

Toolkit to accompany the Making it Happen resource, which includes sample forms, surveys and checklists of key considerations in the management of spontaneous volunteers.

Author: Volunteering Queensland

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Managing Older Workers: What can we learn from managers of older volunteers?

A research report that explores how to involve and manage older volunteers.

Author: School of Management, Edith Cowan University

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Managing Underperformance

A guide to performance appraisal and managing underperformance in volunteers.

Author: Volunteering Australia

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Managing Volunteers for Retention

A high level guide on best practice volunteer management to support higher retention rates.

Author: Volunteering Victoria

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Managing Volunteers from a CALD Background

A brief guide in how to involve volunteers from a culturally or linguistically diverse background. The resource covers key stages of the volunteer management cycle including recruitment, induction and training.

Author: Volunteering Victoria

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Money, Volunteers and Disability

A resource identifying the broader economic context for people living with a disability and the impact this may have to the volunteering context.

Author: Victoria ALIVE, Volunteering Victoria

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Motivating and Thanking Volunteers

A brief guide on how to motivate volunteers, as well as how to recognise their contribution.

Author: Volunteer Ireland

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National Volunteer Guide

A comprehensive guide to the legal obligations an organisation has for its volunteers. This six part guide includes: 1. Introduction and overview 2. Volunteer, employee or independent contractor 3. Volunteer safety with annexures 4. Workplace behaviours 5. Recruiting, inducting, managing and ending the volunteer relationship 6. Organisational issues

Author: Not-for-Profit Law, Justice Connect

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Optimising Health and Wellbeing Benefits from Volunteering: Good Practice for Engaging and Supporting Volunteers

A good practice guide for engaging and supporting volunteers.

Author: Volunteer Scotland, Scottish Volunteering Forum

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Orientation for New Volunteers

A guide to considerations when planning a volunteer induction.

Author: Volunteering Victoria

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Parks and Wildlife Service: Volunteer Handbook

An example of a Volunteer Handbook. The Handbook covers key information on what to expect as a volunteer, including induction, training, code of conduct and work, health and safety considerations.

Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service

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Parks and Wildlife Service: Volunteer Management Manual

An example of a Volunteer Management Handbook. The Handbook covers key information volunteer management processes including frameworks, recruitment, supervision and administration.

Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service

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Planning to Train Volunteers

A guide on planning training for volunteers, including templates on questions to consider in the process.

Author: Volunteering WA

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Policies and Procedures Handbook: A Guide for Not-for-profit Organisations

Organisation level resource, covering policies and procedures that apply to both employees and volunteers.

Author: Volunteering WA

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Preparing for a Volunteer's First Day

A brief guide on what to cover on a volunteer's first shift.

Author: Volunteer Ireland

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Recognising and Valuing Volunteers

Suggestions for ways to recognise volunteers in their role and in day-to-day activities.

Author: Volunteer Scotland

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Responding to a Pandemic: A Guide for Volunteer Involving Organisations

A comprehensive guide on volunteer involvement during a pandemic, reflecting most areas of the National Standards.

Author: Volunteering Australia, Volunteering Queensland

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Returning Volunteer Programs and Volunteers during COVID-19

A guide to effectively engaging and re-engaging volunteers during a pandemic from recruitment to safeguarding their wellbeing. Note: Some information is specific to the Western Australian context.

Author: Volunteering WA

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Reviewing your Volunteering Program

A guide on how to review a volunteering program.

Author: Volunteering Australia

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Rights and Responsibilities

A resource for volunteers on rights and responsibilies of volunteers.

Author: Volunteering WA

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School Leavers and Volunteering

A guide to involving school leavers who are living with a disability.

Author: Victoria ALIVE, Volunteering Victoria

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Seven Steps to Volunteer Management Success

Tips on how to best support volunteers and volunteer involvement.

Author: Leep

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Spontaneous Volunteer Management Resource Kit: Helping to manage spontaneous volunteers in emergencies

A comprehensive resource on spontaneous volunteer management, covering planning prior to an emergency, during an emergency and after an emergency. This resource also covers management frameworks and communication strategies.

Author: Australian Red Cross, Australian Government Department of Families, Housing, Community Services and Indigenous Affairs

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Steps for Obtaining Feedback from Volunteers

A guide on how to obtain feedback from volunteers and how to follow-up on feedback provided.

Author: Volunteering WA

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Steps for Setting up a Volunteer Programme

A brief list of actions to consider when setting up a volunteer program.

Author: Volunteer Ireland

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Supplementary Guide to Performance Appraisal

A comprehensive guide to performance appraisal, including supporting templates. This guide is applicable to both employees and volunteers. Note: This resource is accompanied by a suite of supporting resources.

Author: VolunteeringACT

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Supplementary Guide to Probation

A comprehensive guide to probation, including supporting templates. This guide is applicable to both employees and volunteers. Note: This resource is accompanied by a suite of supporting resources.

Author: VolunteeringACT

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Supplementary Guide to Probation: Employee Probation Policy

A template for a Probation Policy. This resource can be used as a WHS tool, providing volunteers with opportunity to provide feedback. Probation is not mandatory for volunteers. Note: This resource supports the Supplementary Guide to Probation.

Author: VolunteeringACT

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Supplementary Guide to Probation: Employee Probation Procedure

A template for Probation Procedure. This resource can be used as WHS tool, providing volunteers with opportunity to provide feedback. Probation is not mandatory for volunteers. Note: This resource supports the Supplementary Guide to Probation.

Author: VolunteeringACT

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Supporting Your Volunteers

Information on how to support volunteers.

Author: Volunteer Scotland

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The Principles of Volunteering

The key principles of volunteering and how this impacts upon an organisation's volunteer involvement.

Author: Volunteering Victoria

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The Screening Handbook

This comprehensive handbook provides information on screening as part of the volunteer management cycle, identifying ten steps to screening. Please note that some information will be specific to the Canadian context.

Author: Volunteer Canada

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Tobi Johnson's Ultimate Guide to Managing Volunteers

A comprehensive guide on volunteer management, from an initial needs analysis, through to evaluation. Includes activities to guide processes.

Author: VolunteerPro, Tobi Johnson

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Top Tips for Recruiting and Supporting Volunteers with a History of Problem Drug Use

Tips on how to involve and support volunteers with a history of problem drug use.

Author: Volunteer Scotland, Scottish Drugs Forum

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Top Tips: Inclusion in Volunteering - Common Areas

High level tips on how to create a more inclusive volunteering program.

Author: Volunteer Scotland, National Inclusion in Volunteering Group

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Using Mentors, Buddies or Other Support

A guide to involving mentors or buddies to support volunteers living with a disability.

Author: Victoria ALIVE, Volunteering Victoria

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Virtual Volunteering and Digital Engagement

Research on how organisations engage digitally with virtual volunteers, providing tips on how to effectively engage remote volunteers.

Author: Volunteering Queensland

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Volunteer Code of Conduct

An example of a Volunteer Code of Conduct.

Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service

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Volunteer Guide

A guide for volunteers on why and how to volunteer, and what a volunteer's rights and responsibilities are.

Author: Volunteering Victoria

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Volunteer Handbook

An example of a Volunteer Handbook. Note: This resource is currently under review. Information may no longer be correct.

Author: City of Gosnells

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Volunteer Health and Safety: A Handbook for Community Service Organisations

A handbook on workplace health and safety considerations in relation to volunteer involvement. Note: Some information is specific to Victoria.

Author: WorkSafe Victoria

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Volunteer Induction Checklist

A template for completing a volunteer induction.

Author: Volunteer Scotland

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Volunteer Induction Checklist

An example of a volunteer induction checklist.

Author: Volunteer Edinburgh

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Volunteer Induction Checklist 2

A template for a volunteer induction checklist.

Author: Volunteer Ireland

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Volunteer Induction: Health and Safety

An example of a Health and Safety Induction Handbook for volunteers.

Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service

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Volunteer Management Health Check Guide

A resource guiding organisations on how to perform a health check of their volunteer involvement and volunteer management practices. This resource can be used as a template. Note: Item 2.08 is not relevant to Australian volunteering programs.

Author: Volunteer Ireland

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Volunteer Management Plan Template

A template Volunteer Management Plan.

Author: Volunteering WA

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Volunteer Management Toolkit

A comprehensive guide on best practice volunteer management, covering all aspects of the volunteer management cycle.

Author: Volunteering Victoria

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Volunteer Orientation Checklist

A template for preparing and completing a volunteer oriendation or induction.

Author: Volunteering WA

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Volunteer Performance Review

A template for completing and recording details of a volunteer performance review.

Author: Volunteering WA

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Volunteer Performance Review: Detailed

A detailed template for completing and recording details of a volunteer performance review.

Author: Volunteering WA

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Volunteer Performance Review: Sample

An example of a completed Performance Review Template.

Author: Volunteering WA

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Volunteer Project Notification

An example of an internal volunteer project notification, used to identify a new volunteering project.

Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service

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Volunteer Recruitment Checklist

A template for a volunteer recruitment checklist. Note: this checklist is most relevant to sporting clubs and groups.

Author: Volunteering WA

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Volunteer Registration Form and Health and Safety Induction Checklist

An example of a Volunteer Registration Form and Health and Safety Induction Checklist.

Author: Department of Biodiversity, Conservation & Attractions, Government of Western Australia, Parks & Wildlife Service

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Volunteer Rights and Responsibilities: Fact Sheet

An overview of the rights and respsonsibilites of volunteers.

Author: Volunteering WA

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Volunteer Screening

A brief guide on the ten steps of volunteer screening.

Author: Volunteer Canada

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Volunteer Support Record

A basic template for having a performance discussion with a volunteer.

Author: Volunteer Scotland

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Volunteer Workforce Health and Safety Training Framework: A guide for South Australian Local Government

A comprehensive resource on workplace health and safety that covers volunteer role descriptions, risk management procedures, policies and procedures and volunteer training. Note: Some information is specific to South Australia.

Author: City of Salisbury

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Volunteering and Employment

Understanding the motivations of volunteers and supporting volunteers in a pathway to employment.

Author: Victoria ALIVE, Volunteering Victoria

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Volunteering Policy

Example of a volutneering policy.

Author: Volunteer Edinburgh, VolunteerWiki

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Volunteers During Disaster and Emergency Events: Fact Sheet

A guide to managing and engaging wtih spontaneous volunteers.

Author: Volunteering WA

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Work Health and Safety Factsheet

A work health and safety factsheet for sporting clubs, identifying what clubs can do to ensure the health and safety of volunteers and those associated with the club.

Author: Volunteering WA

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Working with Older Volunteers

A brief guide on key considerations when involving older volunteers.

Author: Volunteering Queensland

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Young People as Volunteers: A Guide to Moving Beyond Traditional Practices

A guide on how to effectively engage with and involve young volunteers.

Author: Volunteering Queensland

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